Niantic

Niantic

VIP Player Services Lead - Tiki Solitaire TriPeaks

CA - Canada

Sponsorship not specified$64k-$86kDetected 50 days ago
Customer SupportCommunicationProblem SolvingMentoringPublic Speaking

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 6 green-card filings in this occupation, 100% were for a worker who already held the job.

Files H-1B transfers

2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Tiki Solitaire TriPeaks is a top grossing solitaire game.
  • The close knit team has an outstanding culture where they embrace and respect each other as individuals and equals.
  • For candidates in British Columbia, the annual salary range is provided below.

Responsibilities

  • By connecting direct player relationships, service operations, and cross-functional decision-making, the VIP and Player Services Lead will help the team build greater trust, address friction earlier, and create more thoughtful player experiences at scale.
  • Own and evolve the Tiki Solitaire TriPeaks VIP program, building personalized experiences, communications, events, and engagement strategies that strengthen player relationships and retention.
  • Manage relationships with high-value players across appropriate channels, using player behavior, feedback, and sentiment to identify needs and improve the overall player journey.
  • Partner with the Player Services Manager to improve the quality, consistency, and effectiveness of player support, including workflows, policies, macros, knowledge resources, and escalation practices.
  • Mentor and support the Bangalore-based Player Services team, strengthening capabilities in communication, empathy, problem-solving, judgment, and ownership.
  • Own the weekly Player's Pulse, synthesizing player sentiment, customer satisfaction trends, VIP insights, recurring issues, and emerging risks for studio stakeholders.
  • Identify and implement improvements to Player Services tools, reporting, automation, training materials, and operating processes in partnership with Scopely's central Player Experience team.
  • Support capacity planning and service strategy by identifying workload trends, skill gaps, operational risks, and opportunities to scale the team sustainably.

Requirements

  • Ability to use behavioral data, service trends, and qualitative feedback to identify issues, recommend improvements, and measure outcomes.
  • Experience collaborating across Product, Engineering, QA, Operations, Marketing, or Live Operations to resolve customer-facing issues and improve experiences.
  • Clear written and verbal English communication, with the ability to adapt messages for players, distributed teams, and senior studio stakeholders.
  • Experience mentoring or enabling distributed teams through coaching, documentation, training, and practical feedback.
  • Ability to work autonomously, identify emerging issues, and exercise sound judgment when priorities or solutions are not fully defined.
  • Experience supporting players in mobile or free-to-play games.
  • Experience designing or operating VIP events, loyalty programs, or retention initiatives.
  • Experience working with teams based in Bangalore or across multiple regions and time zones.
  • Experience presenting customer or player insights to product and studio leadership.

Compensation

  • For candidates in British Columbia, the annual salary range is provided below.

Company info

  • Scopely is looking for a VIP and Player Services Lead to join our Tiki Solitaire TriPeaks team in Canada on a remote basis.
  • At Scopely, we care deeply about what we do and want to inspire play every day - whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players.
  • We are a global team of game lovers who are developing, publishing, and innovating the mobile games industry, connecting millions of people worldwide daily.
  • What We're Looking For
  • Experience building trusted relationships with high-value or highly engaged customers through thoughtful, personalized communication.
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This listing is sourced directly from Niantic's careers page and normalized into a canonical job model.