Rocket Software
Order Management Specialist
AMC San Jose, CRI
Sponsorship not specifiedDetected 84 days ago
SalesforceSalesAccount ManagementExcelCustomer SupportCommunication
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odds of building a lasting career here
40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- The Order Management Specialist will process orders in Salesforce.
- The incumbent is responsible for maintaining renewal records in Salesforce with accurate pricing, customer and product information.
Responsibilities
- Manage small-to-medium-sized customer renewal records in Salesforce (15%)
- Maintain accurate customer renewal records in Salesforce, including the addition of Consumer Pricing Index price increases
- Customer Support (5%)
- They will partner with the Renewal Account Executive (RAE), maintain renewal quote data, and follow through with the RAE on outstanding renewals.
Requirements
- 3-5 years' work experience in Order management
- General knowledge and experience with computers and business office software (email, word processing, spreadsheet, Windows)
Nice to have
- Bachelor's Degree in business or related-field, or equivalent experience.
- Experience with Salesforce
- Experience with Excel
- Experience with software maintenance renewal activity
- High School Diploma required
Benefits
- Diversity, Inclusion & Equity:
- Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
Company info
- It's fun to work in a company where people truly BELIEVE in what they're doing!
- At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work.
- Track and update assets as needed to ensure appropriate level of entitlement, access, and support for customers
- Assist internal and external customers in resolving order-related issues that may require redirection via emails or phone calls.
Equal opportunity
- Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.
- Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
- If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com.
- We will make a determination on your request for reasonable accommodation on a case-by-case basis.
Visa & Work Authorization
- is also committed to compliance with all fair employment practices regarding citizenship and immigration status
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This listing is sourced directly from Rocket Software's careers page and normalized into a canonical job model.