Allegion

Customer Experience Specialist 1

Remote, Colorado

Work authorization required$36k-$55kDetected 5 days ago

CRMExcelERPRecruitingCustomer SupportPLCCommunicationProblem SolvingMentoringMicrosoft Office

About the role

The Customer Experience Specialist is responsible for improving the experience of our Allegion affiliates by providing customer service support for business requests in a professional and courteous manner.

Manage customer service interactions by providing accurate and efficient resolution to incoming requests via phone, email and/or the Allegion online portal.
Follow standard operating procedures to support and resolve customer requests: order status, expedite and tracking, order modifications, document reprints, initiation of returns and replacement orders, credit & debits to customer accounts, provide product pricing and availability, as well as ad hoc product inquiries as needed.
Effectively use CRM to gather and document service requests to pass along defect free cases to supporting departments for review and resolution as applicable.
Utilize and manage appropriate ERP business systems.
Accurately document service request in CRM to ensure data integrity for root cause problem solving activities across the business.
Maintain active engagement in all training activities to ensure awareness of all Allegion product, policy, guideline, and procedure changes.
At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace.
Allegion is committed to building and maintaining a diverse and inclusive workplace.

Qualified candidates must be legally authorized to be employed in the United States.
6+ months customer service experience in a fast-paced, collaborative, team environment
HS Diploma or GED required
Working knowledge of PC based software applications (Microsoft Office - Outlook, Word, Excel) & basic web applications.

Your actual pay will be based on your skills and experience.
The actual compensation will be determined based on experience and other factors permitted by law.
$36,400-$55,000.

Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
Health, dental and vision insurance coverage, helping you "be safe, be healthy"
Competitive Paid Time Off
A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
Health Savings Accounts - Tax-advantaged savings account used for healthcare expenses
Flexible Spending Accounts - Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
Disability Insurance -Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
Life Insurance - Term life coverage with the option to purchase supplemental coverage
Tuition Reimbursement
Voluntary Wellness Program - Simply complete wellness activities and earn up to $2,000 in rewards
Employee Discounts through Perks at Work

With thousands of employees and customers around the world, there's plenty of room to make an impact.
As our values state, "this is your business, run with it".

If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.
Allegion is an equal opportunity and affirmative action employer

The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.

This listing is sourced directly from Allegion's careers page and normalized into a canonical job model.