Myprize

Customer Experience Specialist

Miami, USA · Contract

Sponsorship not specifiedDetected 569 days ago

Customer SupportCommunicationProblem Solving

About the role

MyPrize is an all-new online crypto casino enabling novel multiplayer experiences.
MyPrize is seeking a Customer Experience Specialist to join its engineering team as a contractor.
This includes conducting thorough initial investigations, diagnosing technical issues, and providing clear, concise solutions that address user concerns and enhance overall customer satisfaction.

Perform detailed technical support by guiding users through step-by-step troubleshooting processes, ranging from basic technical challenges to more intricate system-related problems.
Develop a comprehensive understanding of our product ecosystem to provide accurate and efficient support solutions.
Maintain a responsive and helpful demeanor while quickly addressing user inquiries and escalating complex issues to appropriate team members.
Implement community guidelines, address inappropriate behavior, and foster a welcoming space for user interaction while maintaining a neutral and professional approach.
Accurately document all support interactions, ticket resolutions, and common troubleshooting methods.
Help maintain and update the internal knowledge base to improve team efficiency and provide consistent support across all customer touchpoints.
Actively seek opportunities to improve overall customer experience by providing actionable feedback to product and development teams based on recurring user issues and support trends.

Engage directly with customers through live chat platforms, delivering real-time assistance with professionalism, empathy, and technical expertise.

This listing is sourced directly from Myprize's careers page and normalized into a canonical job model.