Energycap External Career Page

Bill Operations Specialist

Remote (United States)

Sponsorship not specified$55k-$65kDetected 1 day ago

CRMProcess ImprovementOnboardingAR/VRCommunicationCollaborationProblem SolvingAdaptability

About the role

The Managed Services Specialist plays a vital role in delivering accurate, timely, and high-quality Managed Services to EnergyCAP customers.

Resolve audit flags and kickouts quickly and accurately to maintain clean billing data.
Run and deliver recurring reports (Missing Bills, Flag Reports, Kickouts, Bill & Batch Spreadsheets) with precise filtering and on-schedule delivery.
Support monthly Bill Pay workflows by ensuring all approved bills are complete and accurate ahead of payment runs.
Document processes, updates, and bill statuses thoroughly to ensure transparency and continuity across the team.
Maintain and improve Managed Services documentation within Confluence.
Support special projects involving customer data cleanup, bulk audit review, or other operational needs.
What You'll Bring Experience in utility billing, AP/AR, fintech, data processing, or operations that support success in accuracy-driven, structured workflows.
Effective communication and coordination abilities that support vendor outreach and clear, consistent updates.
Ability to work independently and collaborate across teams, especially with CAPture Services and Customer Success.
We help organizations unlock actionable insights that drive efficiency and environmental impact.

Accountability, Impact, Innovation, Integrity, and Teamwork.
Visit www.EnergyCAP.com to learn more.
This position is ideal for someone who enjoys analytical work, problem-solving, and working in a structured, SLA-driven environment.
You'll directly influence customer satisfaction, data quality, and the operational value that EnergyCAP provides.
In this role, you will ensure clean and complete utility bill data-fueling reporting, audit workflows, bill payment processes, and customer decision-making.
Participate in customer status meetings, communicating bill activity, data quality issues, and progress updates.
Set up new customer onboarding workflows for audits, retrieval, and Bill Pay activities.
Contribute to process improvement initiatives that streamline audits, kickouts, retrieval, and bill payment workflows.

We are currently not sponsoring VISAs.
The ideal candidate is detail-oriented, collaborative, and confident communicating with both customers and utility vendors.
You will become a trusted partner to our customers and a key contributor to one of EnergyCAP's core revenue-generating teams.
Retrieve all missing utility bills from vendors and provide clear, timely status updates to customers.
Ability to work within SLA-driven environments while managing recurring deadlines across multiple customers.
Strong customer-facing communication skills that enable clear, professional interactions with customers and vendors.
Ability to prioritize work and meet deadlines across multiple customers and recurring cycles.
At EnergyCAP, we're more than a software company - we're a team of innovators, problem-solvers, and sustainability advocates.

If you are in need of an accommodation in order to submit your application, please email HR@energycap.com.

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This listing is sourced directly from Energycap External Career Page's careers page and normalized into a canonical job model.