Agilent Technologies

Installation Success Coordinator - US EAST

US-DE-Wilmington · Full-time

Sponsorship not specified$28k-$44kDetected 6 days ago

AccessibilityCRMSAPCustomer SupportCommunicationProblem SolvingOrganizational Skills

About the role

They are focused on the customer's end to end installation experience for all analytical instrumentation.
They will be the customer's initial contact when it comes to scheduling the instrument installation service and selecting the best onsite date and engineer that meets customer expectations.
The ISC is directly responsible for meeting customer and Agilent response times, as well as providing quality service throughout.

Reserve the best resource by utilizing all scheduling tool capabilities and maintain accurate record of all communications and onsite offer dates provided to the customer, utilizing our enterprise scheduling tools (i.e.. SAP CRM,etc.)
Partner with the Scheduling Success Coordinator to coordinate the most efficient resource, by assigning the right service engineering resource, in the right location, at the right time
Maintains accurate record of all communications and onsite offer dates provided to the customer, utilizing our business scheduling tools (SAP CRM/FSM)

Academic degree with a technological/ engineering background
alternatively, an equivalent background/ experience in a similar role will be considered too
2+ years relevant experience
Demonstrated ability to learn, process, and communicate technical information
Ability to work independently and in teams
In-depth experience in customer service and/or project management.
Capable of working flexibly and autonomously where required
Logical approach to problem-solving, inventive, and results-oriented, with high attention to detail
Effective communication and interpersonal skills, with a focus on being able to provide effective and timely communications
Proactive approach on all scheduling tasks
Strong planning and organizational skills, and high attention to detail
Driven to achieve a successful experience for the customer, while also achieving our internal success measures
Additional Details

Technical proficiency or familiarity with Agilent Analytical equipment is a plus

The full-time equivalent pay range for this position is $28.27 - $44.17/hr plus eligibility for bonus, stock and benefits.

Collaborate with the Global Customer Field Solutions team and field resources to ensure we are quickly responding to all customer onsite requests

This listing is sourced directly from Agilent Technologies's careers page and normalized into a canonical job model.