KnowBe4
Renewal Specialist Director (SMB)
Clearwater, Florida · Director
Sponsorship not specifiedDetected 14 days ago
Agentic AIStatisticsOKRsSalesforceCRMSalesExcelCustomer SuccessCustomer SupportResearchCommunicationCollaborationTime ManagementMentoringMicrosoft Office
Stay score
odds of building a lasting career here
35Risky
Cap-exempt (no lottery)0
Sponsors this role72
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- KnowBe4 empowers the modern workforce to make smarter security decisions every day.
- Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans.
- With a production demand mindset, the Renewal Specialist Director (SMB) will take extreme ownership for driving performance and managing production of the assigned CS SMB Renewal Specialist team.
Responsibilities
- Manage assigned 30, 60, and 90 day opportunity pipeline, manage weekly and daily forecasts, and meet regularly with the VP Customer Success to review
- Maintain and enforce impeccable administration of opportunities in the Company's CRM
- Develop and groom a high performing CS SMB Renewal Specialist team and successfully manage the daily, weekly, monthly and quarterly production to meet and exceed targets
- Develop and manage OKRs
- Work closely with the VP Customer Success To develop and manage coaching plans for CS SMB Renewal Specialists that are underperforming and need improvement
Requirements
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Experience with web browsers (Chrome, Internet Explorer, etc.)
- 2+ years sales experience
- Familiarity with standard concepts, practices and procedures within the IT Security Field
Nice to have
- Associate's Degree preferred
- Previous management experience preferred
- Experience with Salesforce or other CRM preferred
Benefits
- Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities
Company info
- The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score.
- The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI.
- By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.
- The Renewal Specialist Director (SMB) is responsible for coordinating with SMB CSMs and customers to provide pricing quotes for renewals and then successfully and efficiently closing those opportunities.
- Coordinate with SMB CSMs to strategize on renewals, add-ons and upsells for their customers to maximize bookings
- Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
- Negotiate with customers on opportunities to prevent churn and secure optimal terms
Apply directly at KnowBe4 →Create a free account for alerts like thisView KnowBe4 immigration profile
This listing is sourced directly from KnowBe4's careers page and normalized into a canonical job model.