Rokt

Customer Success Manager, Customer Data Platform

New York, New York, United States

Sponsorship not specified$10k-$50kDetected 86 days ago

Machine LearningProduct ManagementAccount ManagementCustomer SuccessCollaboration

About the role

Provide expert guidance on the mParticle platform, helping customers maximize value through use case enablement, best practices, and ongoing consultation.
Proven experience supporting high revenue, large-scale, global customers, including senior stakeholder engagement and executive-level communication.

Build and maintain strong, trusted relationships with key stakeholders and decision-makers within strategic accounts; act as the main point of contact and advocate for the customer.
Collaborate with internal teams (Solutions Consulting, Sales, Product, and other cross-functional partners) to develop and execute strategic account plans that align with customer goals and mParticle business objectives.
We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent.

3+ years of experience in Customer Success / Account Management / Solutions Consulting in enterprise SaaS (preferred experience with data, martech, CDPs, or developer-adjacent platforms).
Strong ability to understand a customer's business strategy and translate it into data-driven success plans, platform adoption, and measurable outcomes.
About you: 3+ years of experience in Customer Success / Account Management / Solutions Consulting in enterprise SaaS (preferred experience with data, martech, CDPs, or developer-adjacent platforms).

Plus join the gym on us!
Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance!
Dog-friendly office Extra leave (bonus annual leave, sabbatical leave etc.) Work with the greatest talent in town See the world!
Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock real-time relevancy in ecommerce and beyond.
Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks, or challenge the status quo; in doing so we either win or learn.
We work together as one aligned team, never letting egos get in the way of brilliant ideas.
We value diversity, transparency, and smart humble people who enjoy building a disruptive business together.
We pride ourselves on being a force for good as we make the world better.
Partner with customers to understand their business goals and objectives, and develop tailored success plans that drive measurable outcomes (e.g., reducing customer acquisition costs, increasing retention, optimizing campaign performance).
We are Rokt, a hyper-growth ecommerce leader.
Rokt's AI Brain and ecommerce Network powers billions of transactions connecting hundreds of millions of customers, and is trusted to do this by the world's leading companies.

This listing is sourced directly from Rokt's careers page and normalized into a canonical job model.