TransUnion

TransUnion

Client Experience Specialist (6-month contract)

Burlington, Canada

Sponsorship not specifiedDetected 7 days ago
Project ManagementSalesExcelOnboardingCustomer SupportCommunicationTime ManagementMicrosoft OfficeSharePoint

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odds of building a lasting career here

34Risky
Cap-exempt (no lottery)0
Sponsors this role70
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 39 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 76%

Of 17 labor certifications old enough to have been used, 4 expired without the employer filing the next step. Median time from filing to decision: 473 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

8 transfer filings in the last year, covering 8 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers.
  • Be a part of our Workforce for Good - you'll work with great people, pioneering products and cutting-edge technology.

Responsibilities

  • Customer Service and Support
  • Create and own all customer-related tickets, pre- and post-Sales close. Manage the intake/ticketing process end-to-end to ensure cross-functional teams are engaged as needed for deal closure and all post-sales activities.
  • We recognize that success comes when our associates thrive both professionally and personally; that's why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
  • Specialist II, Sales Support
  • Build and maintain strong customer relationships, to proactively anticipate and meet their needs.
  • Support the Sales Account Team by being a key point of contact between internal and external stakeholders.
  • Create and maintain a customer activity log, ensuring Sales Account teams are informed about any support requests from within their customer portfolio.
  • Maintain clarity of roles and responsibilities between cross-functional teams, acting as the central contact for all customer/customer-related requests and deliverables.

Requirements

  • Required Knowledge And Experiences

Nice to have

  • Effectively trouble-shoot inquiries, providing solutions that best enhance the ongoing customer experience.
  • Provide necessary documentation and reporting on issues and root cause analysis.
  • Trigger internal escalation process as required and coordinate cross-functional Operational team efforts to resolve issues in a timely manner.
  • Coordinate contracting efforts related to Master Service Agreements and related (pricing) addendums.
  • Manage Sales Operations risk items, attending internal Compliance meetings as required.

Skills

  • Demonstrated project management and time management skills.

Company info

  • Own and manage the customer onboarding process, working with cross-functional teams to ensure proper set-up and training of new customers.
  • We strive to build an environment where our associates are in the driver's seat of their professional development- while having access to help along the way.
  • Act as the first point of contact providing internal stakeholders and external customers support on a variety of concurrent product and project-based sales initiatives.
  • Identify accounts for cross-sell/up-sell opportunities as part of ongoing customer support engagements.
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This listing is sourced directly from TransUnion's careers page and normalized into a canonical job model.