LiveKit

LiveKit

Staff Product Manager, Telephony

North America · Staff+

Sponsorship not specifiedDetected 70 days ago
Agentic AIProduct ManagementSalesforceSalesOutbound SalesCustomer Support5G/LTEVoIPCommunication

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Lottery odds40
Fits your clock70

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About the role

  • We're looking for the first Product Manager for LiveKit Telephony: how AI agents utilize the global phone network.
  • Landlines, mobile networks, and enterprise phone systems already connect nearly every person and business on earth.
  • Making an agent a first-class participant on that network is what turns voice AI from a demo into something that picks up a real phone number and does real work.

Responsibilities

  • Own the telephony roadmap. Build a clear point of view on where the product is going, and decide what gets built and when, in partnership with engineering.
  • Own the economics. Telephony is already a meaningful business with real carrier costs behind it. Own pricing, packaging, and margin as volume grows and our footprint expands.
  • Communication as a superpower. You write clearly, present well, and can move between a board-level strategy conversation and a detailed technical discussion with an engineering lead.
  • Own the telephony roadmap.
  • Build a clear point of view on where the product is going, and decide what gets built and when, in partnership with engineering.
  • An opportunity to build something truly impactful to the world

Requirements

  • 8+ years in product management, at a senior or staff level, with substantial experience managing a developer-facing products in particular.
  • You can reason about protocols, media paths, latency, call quality, and failure modes, and earn the trust of strong engineers.
  • Comfort with ambiguity.

Nice to have

  • Familiarity with SIP, RTP/SRTP, DTMF, voice codecs, and call transfer
  • Experience working with carriers: interconnects, number provisioning and porting, and telecom regulation and compliance
  • Background at a developer tools, infrastructure, or communications company
  • Familiarity with voice AI, real-time communication, or contact center platforms
  • Experience with usage-based pricing models and cost or margin optimization
  • Contribute to open source alongside world-class engineers
  • LiveKit is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by applicable law.

Skills

  • are a fast learner, frequently picking up new tips, tricks, and skills

Compensation

  • Competitive salary and equity package

Benefits

  • Competitive salary and equity package
  • Health, dental, and vision benefits
  • Flexible vacation policy
  • Telephony is essential to many of the highest-value voice AI use cases running today: call centers, customer support, healthcare triage, outbound sales, appointment scheduling.
  • Extend LiveKit Phone Numbers well beyond its US starting point, with the country coverage and regulatory footing to make buying a number from us the obvious choice.
  • We're a small product team at a fast-growing company.

Company info

  • Founded in 2021, LiveKit powers voice AI applications for OpenAI, xAI, Salesforce, Coursera, Spotify, and thousands of others, collectively facilitating billions of calls each year.
  • ABOUT THIS ROLE We're looking for the first Product Manager for LiveKit Telephony: how AI agents utilize the global phone network.
  • This role can be based remotely or in our SF HQ, where you'll be part of a collaborative in-office culture!
  • are obsessed with making the best product for our customers
  • Meet enterprises where they are. SIP has as many interpretations as there are vendors. Decide what compatibility we take on, and when, so connecting an existing carrier, PBX, or contact center platform is straightforward instead of a project.
  • Get deep with customers and data. Understand how teams actually run phone-based agents in production, from the first trunk they configure to the calls that go wrong, and let that shape priorities.
  • Customer obsessed. You form deep connection with customer needs, and translate that into the prioritized roadmap with the engineering team. You ensure everything we ship is polished, focused, and solves real problems for customers.
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This listing is sourced directly from LiveKit's careers page and normalized into a canonical job model.