Glia
Senior Sales Engineer (Detroit)
US-Remote · Senior
Sponsorship not specifiedDetected 70 days ago
JavaScriptHTMLCSSBackend DevelopmentRESTProject ManagementSalesRecruitingCustomer SupportVoIPLeadershipCommunicationCollaboration
About the role
- We are seeking a Senior Sales Engineer who thrives in complex and dynamic environments.
- This candidate will bring deep technical expertise combined with strategic thinking to our sales team.
- This role involves engaging with banks, credit unions, and other financial services institutions, guiding them through their digital transformation journeys with Glia's digital and voice AI solutions.
Responsibilities
- Lead and resolve complex technical challenges independently, leveraging managers and teams as strategic partners rather than primary support.
- Develop and implement risk mitigation strategies to proactively address potential risks and minimize their impact on sales outcomes.
- Present complex information clearly and concisely during executive-level meetings, ensuring all communications are impactful and directly support business objectives.
- Maintain a deep understanding of financial services and customer service industry trends, regularly contributing insights in meetings and strategic discussions.
- Develop and maintain deep, personalized customer relationships, leveraging those to advance business objectives.
- Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry's first contractual no-hallucination guarantee.
- Professional development support (trainings, courses, conferences, books, etc.)
Requirements
- 5+ years of experience in a pre-sales engineering, solutions engineering, solutions architecture, or comparable customer-facing technical role.
- Proven experience working with REST APIs, webhooks, and event-driven integrations (authentication, payloads, retries, error handling, debugging).
- Ability to translate technical concepts into business outcomes and guide technical + non-technical stakeholders through tradeoffs (security, time-to-value, maintainability, UX).
- Must be comfortable leading technical conversations with senior prospect stakeholders, including executive buyers.
- Must Have:
- Hands-on coding ability (not just "technical aptitude"). Comfortable building and modifying working examples in JavaScript and HTML/CSS, and explaining decisions clearly.
- Track record of building real technical artifacts such as serverless functions, lightweight backend services, automation scripts, or integration applets to prove out workflows and solutions in enterprise sales cycles.
- Substantial customer-facing / business-facing experience (pre-sales, professional services, implementations, solutions architecture, technical consulting, or similar). Must be comfortable leading technical conversations with senior prospect stakeholders, including executive buyers.
- Strong communication skills: asks great questions, can whiteboard/teach, and can present a clear point of view with executive presence.
- Experience working in/around B2B SaaS products that support sales/service/customer experience workflows (understands customer service personas and care team operational realities).
Nice to have
- Prior Senior Sales Engineer / Senior Solutions Engineer / Solutions Architect title or demo/POC ownership experience on complex enterprise deals.
- Experience selling to or working with banks, credit unions, or other financial services institutions.
- CS degree or formal technical training (helpful, not required if the hands-no dev skills are strong).
- Background at orgs known for platform / custom development pre-sales (e.g., large enterprise software vendors with platform SE teams).
Skills
- asks great questions, can whiteboard/teach, and can present a clear point of view with executive presence.
Compensation
- Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games:)
Benefits
- Stock options and competitive salary
- Sports compensation, reimbursement for therapy, counseling sessions
Company info
- Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.
- It's why Glia customers quickly and confidently put Banking AI to work with measurable results from day one.
This listing is sourced directly from Glia's careers page and normalized into a canonical job model.