serviceexpress
Field Service Engineer
Grand Rapids, MI
No sponsorshipDetected 16 days ago
ExpressCustomer SupportCommunication
About the role
- Are you someone who... - Thrives on helping others? - Enjoys solving challenging technical problems? - Is passionate about working hands-on with computer hardware?
- This role requires driving to different customer sites within a 120-mile radius for assigned service calls.
- This is an active position that requires walking, standing, squatting, bending, and driving for over 50% of the work day.
Responsibilities
- Customer Support
- Ensure timely, professional and effective response to customer service needs to maintain a high level of customer satisfaction
- Perform service in a cost-effective manner, displaying professional attitude and courtesy while on site
- Maintain effective communication with customer and our customer support center during repair process and any projected delay
Requirements
- Experience working with OEM data center hardware with ability to grasp new products/concepts
- Ability to lift up to 50 lbs, stand and walk for extended periods of time, pull, lift, squat, reach, bend, and stoop to equipment, parts, and supplies.
- Must be able to pass customer background screenings
- Authorization to work in the country you are applying to is a precondition of employment.
Nice to have
- Strong troubleshooting skills
- CompTia A+ and Server+ preferred
Compensation
- Hourly pay + annual profit share
Benefits
- Multiple health insurance offerings
Company info
- Opportunities for personal growth & career advancement
Visa & Work Authorization
- Service Express does not sponsor applicants for work visas
Apply directly at serviceexpress →Create a free account for alerts like thisView serviceexpress immigration profile
This listing is sourced directly from serviceexpress's careers page and normalized into a canonical job model.