Skillcloudhcm
Member Service Representative
Brunswick, Maine
Sponsorship not specified$20k-$25kDetected 26 days ago
Customer SupportCommunicationCollaborationOrganizational Skills
About the role
- Trellis Health works as an integrated team across primary care, physical therapy, behavioral health, pharmacy, population health, and operations.
Responsibilities
- Answer and manage incoming calls, tests, and email messages timely, with a consistently high level of professionalism and courtesy.
- Schedule Member appointments and manage appointment bookings, changes, confirmations, and cancellations.
- Manage Member data, collecting, verifying, entering, and monitoring Member information with strict adherence to federal, state, and organizational confidentiality policies.
- Perform general office and administrative tasks, including, but not limited to, making copies, sending/distributing faxes, opening and sorting incoming mail, filing paperwork, maintaining records, and assisting with office organization.
- Maintain working knowledge and understanding of insurance plans.
- Maintain daily provider schedules.
- If you thrive in environments where the path isn't fully drawn, where possibility outweighs predictability, and where compassion drives every decision, you'll fit here.
- SkillcloudHCM has been engaged to manage this search.
- Rewarding opportunity with an employer who is building a new model of primary care while delivering it in real time, grounded in relationships, access, and collaboration
Requirements
- Familiarity with and ability to effectively utilize general office equipment.
- Ability to interact with diverse populations with care and empathy and to engage in active listening.
- Excellent communication and interpersonal skills with the ability to communicate clearly in person and on the phone.
- Ability to read, understand, and follow verbal and written instructions.
- Ability to work independently and as a team member with minimal direct supervision.
Compensation
- Pay range is $19.50-$25.00 per hour and will be commensurate with experience.
Benefits
- Medical, Dental and Vision options
- Retirement plan options
- Generous PTO and paid holidays
- Scan and maintain medical records.
- Trellis offers great benefits, growth opportunities and the creativity and pace of a startup.
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This listing is sourced directly from Skillcloudhcm's careers page and normalized into a canonical job model.