Mary Free Bed Rehabilitation Hospital
Patient Service Representative - Scheduling
Grand Rapids, MI
Sponsorship not specifiedDetected 12 days ago
Customer SupportICD-10LeadershipCommunication
About the role
- It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation.
- When patients "Ask for Mary," they experience a culture that has been sculpted for more than a century.
- Our hallmark is to carefully listen to patients and innovatively serve them.
Responsibilities
- Ability to perform in a high paced environment with a positive attitude and interact with professional staff in an appropriate manner.
- We have the great privilege of helping patients and families re-build their lives.
- This is true of every employee, from support staff and leadership, to clinicians and care providers.
Requirements
- Computer experience with high accuracy level of data entry.
Nice to have
- Minimum of the GED/Diploma, Associates degree preferred
Compensation
- Compensation based on experience, starting from $19.50
Benefits
- Bachelor's Degree in a health-related field
- Knowledge of medical terminology and clinical rehabilitation.
Company info
- Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.
- Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
- Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
- Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
- A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.
- Greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in/out desk
- Accurately collect and analyze all required demographic, insurance/financial, and clinical data elements necessary to pre-register and register all types of patients
- Coordinate/schedule initial evaluation and subsequent patient appointments for multi-disciplines based on patient needs
- Manage calls from insurance/care managers to coordinate multi discipline care for patients
- Collect any expected charge for service provided and complete timely posting of cash collections, accepting and generating appropriate receipts for monies and credit card payments received; provide financial guidance to achieve a mutually acceptable resolution of the expected self-pay balance including options of payment and charity care
- Receive and properly respond to telephone, electronic, or face-to-face inquiries from patients or their legal representatives
- Perform all other appropriate activities as directed and as necessary to meet the patient's needs and to achieve expected departmental and organizational outcomes
- Provide various other responsibilities and clerical/therapist support as delegated by Manager
Equal opportunity
- If you require a reasonable accommodation to perform the essential functions of this position, you must request accommodation in writing, within 182 days after you know or should know of the need for accommodation.
- Mary Free Bed is an equal opportunity employer.
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This listing is sourced directly from Mary Free Bed Rehabilitation Hospital's careers page and normalized into a canonical job model.