Metaview
Customer Ops Associate
San Francisco
Sponsorship not specifiedDetected 23 days ago
SQLAgentic AICustomer SuccessCustomer SupportCommunicationCollaboration
About the role
- As a Customer Ops Associate, you'll become the go-to expert on how Metaview actually works under the hood - digging into logs, spotting patterns, and turning one-off problems into scalable solutions.
- You'll work closely with our Customer Success, Sales, Engineering teams, and you'll have real ownership over the internal tools and processes that make troubleshooting faster and more self-serve over time.
- Take end-to-end ownership of escalated technical issues, ensuring they're investigated and resolved quickly.
Responsibilities
- We build AI agents that help world-class companies hire with radically more speed and precision.
- Collaborate with Engineering to provide clear, well-scoped, and context-rich bug reports that accelerate prioritisation and fixes.
Requirements
- Comfort digging into logs, systems, and documentation to get to root causes,
- Experience translating ambiguous customer issues into clear, structured problem statements and next steps.
- SQL experience and basic coding proficiency
- Ability to work within the SF office - our team is there at least 3 days a week.
- 1-3 years in a customer-facing technical support, solutions, or similar role at a B2B software company.
- Demonstrated ability to collaborate closely with Customer Success, Sales and Engineering, providing crisp, context-rich escalations.
- familiarity with low-code / internal tooling or a strong interest in building simple tools and automations to reduce manual work.
- Clear, concise written and verbal communication, especially when explaining complex issues to non-technical stakeholders.
- High ownership mindset: you're hands-on, proactive, and motivated by improving the underlying system-not just closing tickets.
Compensation
- High compensation, through cash and equity.
Benefits
- Supreme rate-of-learning as we re-orient how the world works with AI.
- High compensation, through cash and equity.
- All the benefits you'd expect and more.
Company info
- Founded by Siadhal https://www.linkedin.com/in/siadhal/ and Shahriar https://www.linkedin.com/in/s16h/ after their experiences scaling Uber and Palantir, we've raised over $50m from top-tier investors.
- We're growing 5x YoY, our customers are raving fans of the product, and our story has been covered in Fortune, Forbes, TechCrunch, and The Times.
- Partner with Account Managers on key enterprise accounts, joining calls when needed to guide customers through technical troubleshooting.
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This listing is sourced directly from Metaview's careers page and normalized into a canonical job model.