Cresta
Senior Software Engineer – Desktop & Browser Applications
Canada (Remote); Toronto, Canada (Hybrid); United States (Remote) · Senior
Sponsorship not specifiedDetected 12 days ago
Agentic AIComplianceAuditingVoIPLeadershipCommunication
About the role
- The Platform Frontend team is focused on building and maintaining a robust platform that supports all frontend development.
- This team oversees key areas like architecture, design patterns, frameworks, libraries, UI components, development environments, tools, and deployment processes.
- As a member of the Platform Frontend team, this role focuses on building desktop screen capturing, auditing and analytics gathering systems for QA, legal and compliance reasons and extracting insights to automate workflows and remove inefficiencies.
Responsibilities
- Work with Cresta product and engineering teams, build and continuously improve the Cresta platform and new product requirements.
- Enhance compliance and QA processes by building rules-based screen capturing systems to help provide detailed information about agent desktop activity.
- Support PII/PCI redaction through trigger conditions based on detailed desktop and browser activity.
- Strong experience building native desktop applications on Windows and/or macOS, including deep familiarity with OS-level APIs (Win32, AVFoundation, ScreenCaptureKit, etc.).
- Proven ability to design and own complex client-side systems, making architectural tradeoffs between native, Electron, and browser-based approaches.
- Cresta's unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel.
- Come build that future at Cresta.
Requirements
- Bachelor's degree in Computer Science or related field.
- Experience implementing screen capture and recording systems, including video/audio pipelines, performance optimization, and multi-monitor/window capture.
- Low-level systems programming expertise, including concurrency, memory management, IPC, and working beyond browser sandbox limitations.
- Strong software engineering fundamentals with 8+ years of experience and a track record of technical ownership.
Nice to have
- WebRTC, Chromium, or Electron experience is a plus, but deep native desktop expertise is preferred.
Compensation
- for this position includes a base salary, equity, and a variety of benefits.
- Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.
Benefits
- We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family's needs
- Paid parental leave to support you and your family
- Monthly Health & Wellness allowance
- Lunch reimbursement for in-office employees
- PTO: 3 weeks in Canada & unlimited in the USA
- Compensation for this position includes a base salary, equity, and a variety of benefits.
- Work from home office stipend to help you succeed in a remote environment
Company info
- Stay closely with customers and their requirements, analyze the technical tradeoffs, own the customer facing deliverables.
- Technical ownership in a substantial part of the Cresta product and platform.
- What we are looking for:
- Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
- We are actively hiring for this role in the US and Canada.
This listing is sourced directly from Cresta's careers page and normalized into a canonical job model.