Baystate Health
On Site Registration & Financial Rep
Greenfield, Massachusetts · Full-time
Sponsorship not specifiedDetected 6 days ago
Customer SupportCollaboration
About the role
- The BH Onsite Registration Rep gathers all government-mandated statistical information via screening and specific data fields within the system.
- Collects necessary patient responsibility payments at the time of registration.
- Job Responsibilities: 1) Successfully complete training in Patient Registration Department policies, procedures, workflows, and applications including annual web-based training and basic medical terminology.
Responsibilities
- 5) Maintain at least a 90% QA pass rate in overall account reviews, MSP, and RQA alerts.
- 6) Respect: Treat all patients, coworkers, and internal partners with dignity and respect.
- Integrity: Be honest, trustworthy, dependable, and use good judgment in your work; lead by example.
- Teamwork: Maintain individual productivity and support workgroup effectiveness.
- Build and nurture relationships and value others.
- Ownership: Take initiative, responsibility, and accountability for one's own performance; be proactive, ask questions, develop ideas, and ask for feedback.
- Collaboration: Communicate with internal and external partners with open-mindedness to achieve shared goals; professionally resolve conflict when it arises.
- 9) Maintain patient confidentiality by use of identity verification processes and tools.
- 11) Ability to communicate verbally and/or in writing with coworkers and clinical partners to problem-solve issues and share recommendations for improvements.
Requirements
- Gathers all necessary signatures of all required forms and interacts in a professional and courteous manner with fellow staff members and the public at large.
- 13) Assist patients with general information and provide customer service using basic knowledge of organization policies and procedures
- 14) Ability to analyze data received from insurance carriers to determine and educate patients about their financial responsibility for their visit
- demonstrate competency in introductory proficiency testing >91%.
- Required Work Experience:
Nice to have
- Preferred Work Experience:
Skills
- 1) Keyboard skills and ability to type 25 wmp
- 2) Speak, read, and write English clearly and concisely using correct grammar and vocabulary
Compensation
- Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system.
- Typically, a new hire can expect a starting salary somewhere in the lower part of the range.
- Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.
- 1) Successfully complete training in Patient Registration Department policies, procedures, workflows, and applications including annual web-based training and basic medical terminology.
Benefits
- The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system.
- Baystate Health is an
- Lifelong Learning: Strive to be curious in the pursuit of knowledge while being open and taking in new ideas and perspectives.
Equal opportunity
- Baystate Health is an Equal Opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.
- Equal Opportunity employer.
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This listing is sourced directly from Baystate Health's careers page and normalized into a canonical job model.