Pliant Therapeutics

Support Engineer Remote (m/f/d)

Toronto, Ontario (Remote)

Sponsorship not specifiedDetected 14 days ago

JavaScriptPythonSQLPostgreSQLGrafanaDatadogRESTOAuthAccountingERPCustomer SupportEMI/EMCPostmanCommunicationCollaboration

About the role

When an issue requires a product change or a code fix, you'll escalate with a high-quality technical handover that accelerates engineering resolution.
This role is Remote with preference working on EST timezone.

Own complex technical cases end-to-end: Take over technical tickets from 1st-Level Support, drive investigation, and deliver clear outcomes such as solution, workaround, or escalation to Engineering or Product teams.
Coordinate cross-functionally: Align with Product & Engineering on prioritization, provide context, and keep Customer Support informed.
3+ years in a role that includes deep technical troubleshooting (e.g., Technical Support Engineer, QA Engineer with strong debugging, and customer-facing investigations).
Comfortable writing SQL (PostgreSQL DB) queries (joins, aggregations) to validate system state and debug issues.
Opportunity to develop your talent in a dynamic team with ambitious goals

Experience testing REST APIs using tools such as Postman and/or cURL
Excellent communication skills, with the ability to bridge technical and non-technical audiences effectively.
Ability to read code for debugging assistance
Strong debugging and analytical skills, you can form hypotheses, test quickly, and converge on root cause.

The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence
Your choice of preferred OS, Windows or Mac
Flat hierarchy and transparent communication in a relaxed, professional atmosphere
Flexibility and possibility to work remotely
Company card with a monthly allowance for lunches, coffee, etc. with co-workers

Fluent in English
Previous experience supporting fintech web apps or ERP integrations in accounting, invoicing, or payment systems.
Basic scripting/automation (Python/JS) to speed up investigations
Experience writing or maintaining technical documentation
Analyze customer reports, reproduce behavior, compare against expected workflows, and isolate root causes.
Diagnose technical problems using logs, system tools, and troubleshooting frameworks.

Pliant is a European fintech specializing in B2B payment solutions. Our modular, API-first platform helps businesses streamline spending, improve cash flow, and integrate payments into their financial workflows. Designed for industries with complex payment needs, such as travel and fleet, Pliant enables greater efficiency, control, and profitability.
We serve two primary customer segments:
Companies looking to optimize operational processes through intuitive apps and APIs, gaining control, automation, and financial flexibility through extended credit lines.
Businesses such as financial software platforms, ERP providers, and banks that want to launch or enhance their credit card offerings using Pliant's embedded finance and white-label solutions.
Pliant is a European fintech specializing in B2B payment solutions.
Our modular, API-first platform helps businesses streamline spending, improve cash flow, and integrate payments into their financial workflows.
Designed for industries with complex payment needs, such as travel and fleet, Pliant enables greater efficiency, control, and profitability.
Founded in 2020 and headquartered in Berlin, Pliant supports over 3,500 businesses and more than 20 partners globally.
As a licensed e-money institution (EMI), we issue credit cards in 11 currencies across more than 30 countries, helping companies streamline and simplify payments.
Learn more at www.getpliant.com http://www.getpliant.com

This listing is sourced directly from Pliant Therapeutics's careers page and normalized into a canonical job model.