401auto

Service Advisor - Owen Sound Volkswagen

Owen Sound, Ontario · Contract

Sponsorship not specified$60k-$75kDetected 12 days ago

AccessibilityCustomer SupportMentoring

About the role

Our headquarters is located in the thriving city of Cambridge, Ontario.
Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Yamaha, 401 Auto Financing, CampMart and Grand River Boats.

Service Advisor - Be the Friendly Face of Our Service Department & Drive an Exceptional Experience Every Visit!
taking test drives
Develop estimates by costing materials, supplies, and labour
Ascertain auto services by listening to customer's description of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
Develop estimates by costing materials, supplies, and labour; calculating customer's payment, including deductibles
Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
Maintain accurate records by recording problems and corrective actions planned

Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required
2 years in a customer service role
If you have a growth mindset like us, we'd love to see your resume and have a conversation.
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
Excellent customer service skills
Minimum 1 - 2 years in a customer service role
Auto experience considered an asset
Able to work flexible hours within our business hours including Saturdays
The 401 Group of Companies is privately owned and 100% Canadian
40+ State-of-the-art facilities and an 80,000 sq ft. centralized service "Hub"
A high energy, fast paced and fun work environment with various initiatives and rewards
Individual and team-oriented coaching, mentoring, and training
Opportunities for career path planning, growth, and advancement from within
Health & wellness benefit enrolment opportunities

Verify warranty and service contract coverage by examining records and papers
Update job knowledge by participating in educational opportunities; reading manufacturers' publications

Be the Voice of Confidence - Guide Customers Through a 5-Star Service Experience!
We're looking for a customer-focused, organized, and energetic Service Advisor to join our dynamic dealership team!
As the first point of contact for service customers, you'll play a key role in delivering a smooth, professional, and friendly experience from check-in to pick-up.

This listing is sourced directly from 401auto's careers page and normalized into a canonical job model.