Equifax

Equifax

Director, Fraud Operations & Customer Success

CAN - Ontario - Toronto · Director · Full-time

Sponsorship not specifiedDetected 30 days ago
Data AnalysisData SciencePerformance ManagementCustomer SuccessCustomer SupportLeadershipCollaboration

Stay score

odds of building a lasting career here

34Risky
Cap-exempt (no lottery)0
Sponsors this role70
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

Personalize to your clock →

Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 58 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 81%

Of 37 labor certifications old enough to have been used, 7 expired without the employer filing the next step. Median time from filing to decision: 498 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Reported a layoff in this occupation

In a green-card filing decided 2026-05-20, this employer stated it had laid off workers in Business Intelligence Analysts (GA) during the preceding six months. 3 such filings on record.Describes the period before that filing, not necessarily today. Unlike WARN notices this is occupation-specific and federal.

Files H-1B transfers

27 transfer filings in the last year, covering 27 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

Community outcomes

No reports yet — be the first to help the next applicant.

About the role

  • Beyond managing client success and third-party vendor operations, a vital component of this role is expanding our commercial footprint by identifying, pitching, and delivering value-add billable managed services and professional services.

Responsibilities

  • Partner directly with the COO to align Fraud operations and Customer success with overall business and operations strategy, resource planning, operational SLAs, and revenue targets with company growth objectives.
  • Define strategies and implement plans to maximize adoptions and Fraud ROIs for fraud products clients
  • Serve as a trusted advisor to client C-suite, Risk, and Fraud executives. Lead Quarterly Business Reviews (QBRs) demonstrating ROI and showcasing new professional service capabilities.
  • Build and maintain a Fraud user group community to share best practices and capture feedback.
  • Maintain financial forecast for new revenues for both product and services. Assess financial opportunities & risks
  • Oversee day to day client relationships, customer support, relationship management and escalation management.
  • Oversee strategic operational relationships with third-party data providers and technology partners.
  • Oversee internal team performance management, drive vendor contract performance, SLA compliance, quality control, and incident management.
  • Partner with internal product, consulting, data and technology teams to continually close any product gaps.
  • Drive employee engagement and professional development initiatives.

Benefits

  • Foster a culture of collaboration, continuous learning, and accountability.
  • Educational background: Bachelor Degree in Business Administration, Commerce, Data Analytics or Engineering.
  • Executive Reporting: Experience reporting directly to C-suite leadership on operational health, retention, and service gross margins.

Company info

  • Synopsis of the role We are seeking an operational leader and revenue-focused client advocate to serve as Director, Fraud Operations & Customer Success.
  • What could set you apart
Apply directly at Equifax →Create a free account for alerts like thisView Equifax immigration profile

This listing is sourced directly from Equifax's careers page and normalized into a canonical job model.