Ryder System
Customer Service Coordinator
USA - South Boston MA 02127 · Full-time
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About the role
- Execute customer communication protocol as it pertains to PM scheduling and follow up, breakdowns and vehicle status updates
- Review maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up
- Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice, and coordinating parts pick-up and delivery
Responsibilities
- The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management.
- Manage parts obsolescence
Requirements
- and/or badging or background requirements of the customer to which you are assigned.
Skills
- Strong computer skills to include spreadsheet and word processing software packages, Required
- H.S. Diploma/GED, Required
- 3 years or more in customer service with issues resolution experience, Required
Compensation
- The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.
- The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.
Company info
- At Ryder, we are always looking for outstanding individuals to join our team and have a dedicated careers site of all our currently open positions available at https://ryder.com/careers.
- Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.
- Coordinate outside repair with vendors and customers Parts Management: contribute to cost containment through effective inventory planning and warranty
Equal opportunity
- Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
- Equal Opportunity Employer and Drug Free workplace.
This listing is sourced directly from Ryder System's careers page and normalized into a canonical job model.