Coupang Global LLC

Coupang Global LLC

Head of Issues Management & Strategic Policy Communications

Washington DC, USA

Sponsorship not specified$18k-$21kDetected 17 hours ago
Strategic CommunicationsLogisticsEpicCommunicationMentoring

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odds of building a lasting career here

39Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

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About the role

  • This individual will serve as a key advisor during issues management and crisis situations, helping protect and strengthen Coupang's reputation while ensuring consistent, accurate, and timely communications.
  • This role requires a strong leader with deep experience leading corporate crisis efforts and advocacy campaigns for a global corporation, tech company or highly regulated industry.
  • The ideal candidate will have a strong background in US politics, managing and advising in rapid response or crisis communications scenarios impacting Washington and US audiences, as well as supporting advocacy communications campaigns.

Responsibilities

  • Lead communications strategy for complex policy, regulatory, and reputational issues.
  • Own crisis communications preparedness and response across Coupang's public policy and corporate communications efforts.
  • Develop and execute communications campaigns that advance policy priorities and protect Coupang's reputation.
  • Partner across functions to drive aligned messaging and rapid response to emerging issues.
  • Build scalable crisis communications frameworks, processes, and readiness programs.
  • Lead executive communications and media strategies for high-profile and sensitive matters.
  • You'll lead management of rapid response communications, develop proactive PR strategies, and help guide the company through evolving external environments across both public policy and corporate reputation issues.

Requirements

  • Bachelor's degree in communications, Journalism, Public Policy or similar.
  • 15+ years of experience in crisis communications, corporate communications, public affairs, policy communications, journalism, or related fields
  • Strong understanding of the DC media and political ecosystem, with experience driving advocacy campaigns.
  • Experience advising senior executives and managing cross-functional stakeholder relationships
  • Strong judgment and ability to make decisions in fast-moving and ambiguous situations

Nice to have

  • Experience supporting crisis communications within e-commerce, logistics, or related industries at a global company
  • Experience working directly on Capitol Hill or in regulatory environments
  • Strong background in digital analytics tools, audience insights, and performance measurement frameworks.
  • Experience with Asia-Pacific markets and policy issues
  • Our compensation reflects the cost of living across several US geographic markets.
  • The base pay for this position ranges from $148,400/year in our lowest geographic market to $256,520/year in our highest geographic market.
  • Employee Assistance Program (EAP) program
  • 401K Plan with Company Match

Compensation

  • Our compensation reflects the cost of living across several US geographic markets.

Benefits

  • application process. · Those eligible for employment protection (recipients of veteran's benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
  • If you need assistance and/or reasonable accommodation in the recruiting process due to a disability, please contact us at usrecruiting@coupang.com.

Company info

  • We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.
  • We are proud to have the best of both worlds - a startup culture with the resources of a large global public company.
  • This fuels us to continue our growth and launch new services at the speed we have been since our inception.
  • Working as a critical part of the Global Public Affairs and US Corporate Communications team, you'll collaborate with cross-functional global partners across Public Policy, Legal, Operations, and senior leadership.
  • Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the

Equal opportunity

  • equal opportunity employer.

Visa & Work Authorization

  • tatus, military or veteran status, use of a trained dog guide or service animal, political activities, or affiliations, citizenship, or any other characteristic or class protected by the laws or regulations in the locati
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This listing is sourced directly from Coupang Global LLC's careers page and normalized into a canonical job model.