Plenful
Customer Success Account Manager
New York City, NY · Mid · Full-time
Sponsorship not specifiedDetected 42 days ago
ComplianceProject ManagementCRMSalesAccount ManagementCustomer SuccessHIPAACommunicationCollaboration
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Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Plenful is hiring a Customer Success Account Manager to join our growing Customer Success team.
- This role is hybrid, 3x per week in either our New York, NY or San Francisco, CA office.
Responsibilities
- Customer Relationship Management - Serve as the primary point of contact starting at implementation kickoff. Build relationships that last.
- You're organized enough to manage multiple accounts and prioritize independently.
Requirements
- You know your way around CRM and customer success platforms like Salesforce.
- You can read data and turn it into ROI numbers, decisions, and recommendations.
Benefits
- 🏥 Healthcare Coverage - Full medical, dental, and vision insurance for you and participation for your family
- 📊 Equity - Every full-time employee shares in our success
- 🌴 Unlimited PTO - Take the time you need, when you need it
- 🍽️ Daily Lunch Stipend - $100/week to cover your midday meals
- 💪 Wellness Stipend - $100/month to support your health and well-being
- 🚇 Commuter Benefits - $100/month for SF and NYC-based employees
- 👶 Parental Leave - Paid leave to support growing families
- Plenful is on a mission to transform healthcare operations from the inside out.
- Built by healthcare operators for healthcare operators, Plenful is driven by a deep understanding of the challenges facing today's care teams.
- If you're excited to help shape the future of healthcare, we'd love to meet you.
- You've spent 3+ years in Account Management, Customer Success, Enterprise Sales, Management Consulting, or a related field - ideally in SaaS or healthcare technology.
- You're genuinely interested in healthcare and making the industry work better.
- 🏢 Flexible Hybrid Work Environment - We're remote-first, with meaningful office presence in San Francisco and New York.
Company info
- You'll partner across technical, commercial, and executive teams, and grow with the role as the company scales.
- Communication Excellence - Set the standard for clear, responsive, professional customer interactions, and improve how we communicate internally about customers.
- Strategic Optimizations - Lead data-driven analysis that helps us serve customers better and scale our processes.
- Customer Satisfaction - Monitor account health indicators, run usage and ROI analysis, lead business reviews, and visit customers on-site.
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This listing is sourced directly from Plenful's careers page and normalized into a canonical job model.