AxisCare
IT Operations Specialist
Waco, Texas · Full-time
Sponsorship not specifiedDetected 21 days ago
BashPowerShellCybersecurityIncident ResponseComplianceCRMCustomer SupportZero TrustHIPAAResearchCommunicationSharePoint
About the role
- This role emphasizes reliability, performance, and security across core systems and services.
Responsibilities
- End-User Support & Onboarding
- Serve as Tier 1-2 technical support for internal users via a help desk system.
- Perform onboarding/offboarding procedures, including account setup, device configuration, and software provisioning.
- Maintain accurate documentation and IT knowledge base resources.
- Maintain and monitor endpoint management platforms (Intune, Jamf Pro for macOS, ConnectWise RMM for Windows).
- Develop and refine automation scripts (e.g., PowerShell, Bash) to improve IT operations and reduce manual workloads.
- Support configuration management and deployment pipelines.
- Position Summary We are seeking a proactive and detail-oriented IT Operations Specialist to support the daily operations and administration of our IT infrastructure.
- You'll work closely with the Systems Administrator and IT Director to provide technical support to end-users, manage cloud and on-premise systems, enforce security policies, and support automation and compliance efforts.
- Implement and maintain endpoint protection tools (e.g., FileVault, BitLocker, patching policies).
Requirements
- 2+ years of experience in IT operations or systems support.
- Solid hands-on experience with Microsoft 365 and Windows/macOS environments.
- Proficiency with endpoint management tools (e.g., Intune, Jamf Pro, ConnectWise).
Compensation
- Compensation and Benefits
Benefits
- Ensure system uptime and performance through regular health checks and monitoring tools.
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This listing is sourced directly from AxisCare's careers page and normalized into a canonical job model.