Claylabs

Claylabs

GTM Engineer - CX

New York

Sponsorship not specifiedDetected 65 days ago
JavaScriptTypeScriptPythonSQLData ScienceDesign SystemsSalesforce

About the role

  • We see growth as a creative practice, not a formula.
  • As AI makes execution faster and tactics easier to copy, creativity is the only lasting advantage.
  • In 2025, we raised a $100M Series C https://www.nytimes.com/2025/08/05/business/dealbook/clay-ai-marketing-fundraise.htmlbacked by world-class investors including Sequoia, CapitalG, and First Round - and crossed $100M in revenue.

Responsibilities

  • Partner closely with Growth Strategy and Product Support to translate business needs into automation requirements and iterate based on feedback
  • Build tooling that surfaces the right customer context for GSMs at the right moment
  • Partner deeply with GTM leaders and frontline teams to understand how our revenue motion works today and where it breaks
  • Own projects end-to-end, from discovery and prototyping through rollout, adoption, and iteration
  • identify opportunities to automate, augment, or redesign workflows using AI, data, and better systems design
  • Design systems that improve speed, visibility, data quality, and execution across the funnel
  • Measure performance, adoption, and business impact of what you build, then improve it over time
  • Act as an internal thought partner on the future of AI-native GTM systems
  • Build tooling that surfaces the right customer context for GSMs at the right moment; before QBRs, during renewals, and ahead of expansion conversations
  • Own projects end-to-end, from discovery and prototyping through rollout, adoption, and iteration; identify opportunities to automate, augment, or redesign workflows using AI, data, and better systems design

Requirements

  • Experience building, developing or connecting core systems like Salesforce and adjacent GTM systems including hands on experience with CS tooling such as Gainsight, Vitally, or ChurnZero

Benefits

  • We also launched a community equity round https://www.clay.com/blog/community-equity-offering, for our customers, agency partners, and club members.
  • Build and own post-sale workflow automations like health scoring, churn signal detection, expansion opportunity identification, and proactive customer outreach triggers
  • Bonus points for experience in analytics engineering, data science and /or programming languages

Company info

  • Our community http://community.clay.com includes 11,000+ customers, 150+ integration partners, 125+ agencies, 50+ Clay clubs https://luma.com/claylive, and 30k members on Slack.
  • Our culture https://nextplayso.substack.com/p/spotlight-clay is unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more.
  • All employees can work for free with world-class coaches who specialize in creativity, management, and more.
  • Our operating principles - including negative maintenance and non-attached action - guide our work. Read more about them here https://cdn.prod.website-files.com/61477f2c24a826836f969afe/685d83a71452245cc1129791_4d770abfd83e276ec15315a2e06945bd_Clay2025_OperatingPrinciples.pdf.
  • Read about us in the NYT https://www.nytimes.com/2025/08/05/business/dealbook/clay-ai-marketing-fundraise.html, Forbes http://google.com/search?q=forbes+clay&rlz=1C5OZZY_enUS1155US1155&oq=forbes+clay&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIHCAEQABiABDIHCAIQABiABDIHCAMQABiABDIHCAQQABiABDIHCAUQABiABDIHCAYQABiABDIHCAcQABiABDIHCAgQABiABDIHCAkQABiABNIBBzkzM2owajSoAgOwAgHxBVAe8UAxJx_p&sourceid=chrome&ie=UTF-8, First Round Review https://review.firstround.com/podcast/inside-clays-unconventional-path-to-1-25b/, and more https://www.clay.com/press.
  • Hear from our employees directly on our Glassdoor https://www.glassdoor.com/Overview/Working-at-Clay-EI_IE9850794.11,15.htm page!
  • We're looking for someone to focus on elevating our post-sale workflows; building automations that help prevent churn and identify expansion opportunities.
  • You'll sit at the intersection of GTM Engineering and the CX org, partnering closely with Product Support and Growth Strategy to turn customer data into proactive, measurable action.
  • Strong candidates will be builders who with a strong understanding of the CX org motion: how GSMs, CSMs, and support teams operate and what data they need to be effective.
  • You will operate with high agency but ground yourself in what your stakeholders need to be successful.
  • Push the limits of Clay and extend our platform into new use cases, feed our product team innovative ideas, dogfood new features and; act as a practitioner evangelist of Clay infrastructure and GTM Engineering
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