Joyful Health
Business Operations Lead
New York City · Full-time
Sponsorship not specified$140k-$160kDetected 93 days ago
MongoDBRESTHubSpotCRMForecastingOnboardingLeadership
About the role
- Your work shows up in how quickly the rest of the team can move.
- AI and automation are core to the job, not a side project.
- We're an AI-native team across every function.
Responsibilities
- Own the email ticketing system and Airtable ticketing workflows, and shape how work flows through the team as we scale.
- Create the connective tissue between our ops data, our tooling, and how the team makes decisions. (Fair warning: reporting will live in a few different hands across ops - but you'll set the standard.)
- Own the infrastructure that supports a smooth customer onboarding and billing experience.
- Ticketing infrastructure (email + Airtable/Hubspot) designed and running cleanly
- Relationships established with the S&O team, the RCM team, and cross-functional partners in Product, Finance, and Sales
- A clear, prioritized point of view on what to fix, build, or rip out first
- You own the connective tissue, not a single tool.
- Build out and own our post-sales CRM: Stand up a real system of record for customer operations so the team has one source of truth on every account.
- Design our ticketing infrastructure: Own the email ticketing system and Airtable ticketing workflows, and shape how work flows through the team as we scale.
- Build reporting and dashboards: Create the connective tissue between our ops data, our tooling, and how the team makes decisions. (Fair warning: reporting will live in a few different hands across ops - but you'll set the standard.)
Compensation
- $140,000-$160,000 base + meaningful early-stage equity.
- 💰 Competitive Compensation & Equity
- We offer competitive compensation packages, strong equity, and the opportunity to share in the success of Joyful Health.
Benefits
- Building the financial operating system for healthcare, and bringing the joy back to healthcare by fixing the financial chaos behind it.
- Joyful Health is building the AI-powered financial operating system for healthcare practices.
- The broken healthcare payment ecosystem impacts practices of all sizes, and the opportunity to make a real difference is massive.
- If you're passionate about empowering medical practices and excited to tackle one of the most important (& challenging!) problems in healthcare, we'd love to meet you.
- As Joyful Health continues to grow our Revenue Recovery service line, our post-sales operation is outgrowing the tools and workflows that got us here.
Company info
- This isn't a traditional ops seat at a company with mature systems.
- Our mission is to bring the joy back to running a private practice by simplifying financial operations so providers can focus on patient care.
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This listing is sourced directly from Joyful Health's careers page and normalized into a canonical job model.