Alkami
Partner Success Program Manager
US Remote · Full-time
Work authorization required$108k-$135kDetected 26 days ago
Data AnalysisAgileJiraConfluenceProcess ImprovementOnboardingCustomer SuccessCadenceLeadershipCommunicationProblem SolvingLean Manufacturing
About the role
- This person will bring sequencing discipline, dependency management, clear reporting, and strong stakeholder alignment to a function that is central to Alkami's growth.
- The ideal candidate thrives in a fast-paced, ambiguous environment and is motivated by turning a busy backlog into a well-instrumented, predictable program.
- They are equally strong at driving execution and communicating priorities, progress, success, risks, and trade-offs to leadership and cross-functional teams.
Responsibilities
- Drive on-time execution for Alkami's most complex, high-visibility partner implementations.
- Serve as program manager for cross-functional partner initiatives and process improvement efforts, coordinating Product, Marketing, Engineering, Sales, Enablement, and supporting functions to ensure partner success.
- Establish and reinforce a documented, stage-gated onboarding program that supports consistent delivery across the portfolio.
- Act as the portfolio program manager for the partner operations backlog by maintaining a single, trusted view of work by status, stage, dependency, and risk.
- Partner with leadership to sequence work, enforce work-in-progress limits, surface trade-offs, and reduce average onboarding duration.
- Create and own a clear communication cadence for the Corporate Development team, including regular updates on priorities, launch progress, accomplishments, risks, and upcoming milestones.
- Translate operational activity into executive-ready reporting that highlights business impact, partner outcomes, key achievements, and areas requiring decision or support.
- Ensure partner and portfolio priorities are visible, aligned, and communicated consistently across the Corporate Development organization and key cross-functional stakeholders.
- Build and maintain reporting and dashboards that quantify throughput, cycle time, impact, accomplishments, and risk for leadership and partners.
- Support a culture of accountability and continuous improvement by documenting lessons learned, celebrating team wins, and reinforcing best practices across the partner success portfolio.
Requirements
- Bachelor's degree in Business, Computer Science, Finance, or a related field.
- 6+ years of experience optimizing processes within a fast-paced technology or financial services environment.
- Experience managing complex, cross-functional programs with clear ownership of timelines, dependencies, risks, and outcomes.
- Strong analytical and problem-solving skills with a track record of using data to identify bottlenecks and improve operational execution.
- Excellent written and verbal communication skills, with the ability to communicate priorities, progress, accomplishments, and risks clearly across all levels of the organization.
- Continuous improvement orientation with the ability to blend Lean principles and Agile delivery approaches.
- Demonstrated ability to manage backlogs, coordinate stakeholders, and improve throughput across a portfolio of work.
- Experience working within a hybrid Agile/Scrum environment, including facilitating planning activities and managing work in Jira and Confluence as well as project planning tools such as Smartsheet.
- Strong executive communication and stakeholder-management skills, including the ability to influence without direct authority and tailor messaging for leadership, cross-functional teams, and external partners.
- Experience supporting partner onboarding, implementation, customer success, or lifecycle program management in a SaaS, fintech, or financial-services environment.
- Exposure to digital banking, core/fintech integrations, or API/SDK-based partner platforms.
- Desired Skills
- Strong portfolio-management mindset, including prioritization, capacity management, dependency management, and risk visibility.
- Experience building dashboards and reporting that provide actionable visibility into status, throughput, accomplishments, and operational risk.
Nice to have
- PMP, Agile/Scrum, or comparable program-management certification preferred.
- Lean Six Sigma Green Belt or Black Belt is a strong plus, especially when applied to workflow optimization or scaling operations.
Compensation
- As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.
- $108,000 - $135,000
Benefits
- Act as the primary program manager for key strategic partners, ensuring not only successful launch execution but also strong post-launch coordination, issue resolution, and ongoing operational health.
Company info
- Alkami has an awesome diverse and inclusive environment.
- We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.
- We are not looking for outside recruiting firms to help us in this search.
- Thank you for understanding.
Equal opportunity
- Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Visa & Work Authorization
- We cannot offer employment sponsorship at this time.
This listing is sourced directly from Alkami's careers page and normalized into a canonical job model.