PGIM
Lead, Application Support Engineer
Newark, NJ, USA · Part-time
Sponsorship not specifiedDetected 32 days ago
PythonSQLAWSAzureLinuxGrafanaJiraConfluenceCustomer SupportResearchCommunication
About the role
- Job Classification: Technology - Engineering & Cloud About PGIM: PGIM Credit is a global asset manager offering active solutions across all fixed income markets.
- The company has offices in Newark, New Jersey, London, Tokyo and Singapore.
- As of December 31, 2019, the firm has $851 billion of assets under management including $365 billion in institutional assets, $159 billion in retail assets, and $327 billion in proprietary assets.
Responsibilities
- Provide application support for systems used by front and back office functions and client distribution teams, troubleshooting business issues across end-users, vendors, and technology teams
- Own and be accountable for the operation, monitoring, and integrity of the technology platform - including application reliability, availability, performance, and complex nightly data import processes from multiple external vendors
- Provide triage and escalation support for the broader technology team, including evenings and weekends on a rotation basis
- Drive the incident and problem management lifecycle - owning resolution, root cause analysis, technology/business reporting, and communication, while working with development and service management teams to ensure technical incidents do not reoccur
- Implement and maintain monitoring and alerting for both on-prem and Cloud applications using appropriate tools (e.g., Dynatrace, Grafana, CloudWatch alarms, etc.)
- Own minor development tasks/projects that help address existing bugs or introduce operational enhancements to the broader business community or technology organization
- Navigate the broader technology organization, build relationships to manage the team's agenda with critical technology partners
- Interface with external vendors and their technical support/development organizations, ensuring focus on resolution of issues and strategic enhancements
- Partner closely with testing and release control teams to move tested code into production
- Good interpersonal and communication skills, with excellent relationship-building skills across multiple organizations
Requirements
- Knowledge of the trading lifecycle, portfolio management, and trading systems throughout the full application stack
- Knowledge of Credit/Fixed Income markets
- Experience with the Atlassian product suite, including JIRA and Confluence
- Experience with Business intelligence tools such as PowerBI
Nice to have
- 3+ years of experience in financial services technology, ideally with a focus in investment management.
- Strong understanding of the SDLC process, with a focus on application support and release management
- Demonstrated experience with service management functions including tight adherence to change, incident, and problem management practices
- A hunger for continuous improvement
- proven ability to identify and eliminate operational toil through automation (scripting, tooling, workflow optimization)
- Comfortable operating in high-pressure environments whilst managing multiple incidents across a global business
- Experience supporting and troubleshooting applications running on Linux and Windows platforms
- Experience with MS SQL Server - SQL database querying and troubleshooting database issues
Skills
- Technology - Engineering & Cloud
Compensation
- Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performa
Benefits
- Market competitive base salaries, with a yearly bonus potential at every level.
- Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
- Company-funded pension plan.
- Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
- Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
- Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
- To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers.
- Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.
Company info
- PGIM Credit is a global asset manager offering active solutions across all fixed income markets.
- Over 790 institutional asset owners have entrusted PGIM Credit with their assets.
Equal opportunity
- equal opportunity employer.
- If you need an accommodation to complete the
This listing is sourced directly from PGIM's careers page and normalized into a canonical job model.