Color Health

Sr. Product Manager - Patient Services

South San Francisco, California · Senior

Sponsorship not specified$170k-$200kDetected 75 days ago

SQLLLMsA/B TestingProduct ManagementCustomer SuccessPatient CareCommunication

About the role

Evolve the patient app from a transactional surface into a motivational, self-serve entry point that connects each patient to their next best action

Responsibilities

Own the strategy, roadmap, and execution for Color's patient-facing product, including the patient home dashboard, lifecycle and re-engagement journeys, in-treatment and survivorship support, and emerging surfaces like peer support and targeted entry points
Own and drive patient engagement metrics, including service activation, re-engagement rate, and screening completion
Design and execute engaging lifecycle journeys across email, push, in-product, and other channels - partnering with engagement marketing and our clinical team to orchestrate cohesive cross-channel experiences
Work with engineers, designers, data scientists, clinicians, and care operations partners to deliver patient-facing product changes that improve patient outcomes
Embed AI deeply into the patient experience to deliver more personalized, motivational, and actionable interactions at scale
Collaborate with and drive alignment across clinicians, care operations, AI platform team, engagement marketing, sales, legal and customer success to balance patient outcomes, patient experience, customer ROI and business goals
Drive AI adoption in both how the team builds and what it builds
Champion Color's culture and lead by example - we work hard and also have fun doing it!
Build the lifecycle engagement system that re-activates patients past their 1-year enrollment anniversary and drives durable engagement across the cancer care journey
Fluency with experimentation and product analytics; comfort defining metrics, designing tests, and reading results to drive decisions

Nice to have

5+ years of product management experience, with a track record of shipping excellent logged-in consumer experiences that drove measurable engagement, retention, and activation outcomes
Demonstrated ownership of lifecycle and re-engagement programs - designing, instrumenting, and iterating on cross-channel journeys (in-product, email, push, SMS) against clear engagement key results
Fluency with experimentation and product analytics
Experience using and experimenting with AI as an unlock in solving product problems and in daily work
Experience integrating AI/LLM-powered features into consumer products
Proficiency in SQL
Possible Projects To Contribute To:
Re-imagine the patient home dashboard as a personalized, AI-driven entry point that surfaces each patient's next best step in care

Skills

Excellent communication skills - able to break down complex topics, adjust to your audience, and align stakeholders

Compensation

The actual base pay is dependent upon many factors, such as:
The base pay range is subject to change and may be modified in the future.
$170,000 - 200,000/yr

Benefits

In addition to personalized direct medical care, our services include cancer genetics risk assessment, nutrition, mental health support and at-home cancer screening diagnostics.
Using technology-driven, patient-centric solutions, Color is transforming how employers, unions, health plans, and governments address cancer.
Color's goal is to close critical cancer care gaps, improve cancer outcomes, and guide patients with empathy through their healthcare journeys.
You're great at building products people love to use that also improve their health.
Experience working in healthcare, health tech, or another regulated/high-trust consumer domain where clinical quality, safety, or compliance shapes product decisions
This role may also be eligible for equity and benefits.

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This listing is sourced directly from Color Health's careers page and normalized into a canonical job model.