GC AI

Customer Success Manager, Enterprise & Onboarding

San Mateo, California · Exec · Full-time

Sponsorship not specified$128k-$150kDetected 61 days ago

ValuationCustomer SuccessResearchCommunicationCollaboration

About the role

This is a hands-on role for someone who wants commercial ownership, close customer relationships, and direct impact at a fast-growing B2B SaaS startup.

Monitor usage, identify blockers, and help legal teams build GC AI into daily workflows across contracts, research, drafting, policies, and playbook-based review.
Own or partner on renewal strategy for enterprise and strategic accounts, using adoption data, customer outcomes, stakeholder engagement, and ROI analysis to support renewal and expansion conversations.
Develop trusted relationships with General Counsel, Legal Operations leaders, legal team champions, and other executive stakeholders.
Lead live demos, onboarding sessions, office hours, and executive business reviews tailored to legal audiences.
Ability to use customer data, product usage, and business outcomes to build renewal and expansion narratives.

3-7 years of experience in B2B SaaS Customer Success or a similar customer-facing role.
Strong discovery and relationship management skills, including the ability to identify adoption blockers and customer risk early.
Experience working at a startup or scale-up where a process is still being built.

Experience supporting legal, compliance, finance, HR, or other professional-services-oriented teams.
Experience with AI, legal tech, productivity software, workflow automation, knowledge management, or collaboration tools.
This role is based in one of our hub cities.
For most of our team, being in a hub is how the distributed model works: it's where we concentrate in-person collaboration, community, and the investment we make in people over time.
We strongly prefer candidates already in a GC AI hub metro, and expect regular in-person time - coworking, team meals, and quarterly offsites - plus up to 10% travel.
If you're not in a hub today, we'll consider candidates open to relocating to one.
We expect urgency, ownership, and good judgment even when things aren't perfectly clear.
If you need structure and consensus to do your best work, this isn't the right place for you.

Comfort learning technical products and explaining them clearly to non-technical users.

it's where we concentrate in-person collaboration, community, and the investment we make in people over time.
We're building something new in a once-in-a-generation shift in technology and the legal industry, so we move at a relentless pace.
GC AI is a distributed company with team members across North America, and soon Europe.
We believe that because our business is AI, human connection matters more, not less.
Lead customers from kickoff through adoption, including implementation planning, stakeholder mapping, workflow discovery, training, launch readiness, and post-launch follow-up.
Experience owning onboarding, adoption, renewals, or expansion for enterprise and strategic customers.

GC AI is an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class. GC AI is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. #LI-GCAI
To protect yourself against phishing and recruitment fraud, please note that GC AI only accepts job applications through our official careers page at https://gc.ai/careers and through sponsored jobs on LinkedIn. All legitimate communication from our team regarding job opportunities will come from a GC AI team member with a @gc.ai http://gc.ai or @getgc.ai http://getgc.ai email address.
GC AI will never:
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This listing is sourced directly from GC AI's careers page and normalized into a canonical job model.