Talkdesk

AI Deployment Strategist, Solutions Engineer

Remote - United States

Sponsorship not specified$165k-$207kDetected 4 days ago

LLMsAgentic AIProduct ManagementCRMCustomer SuccessCommunication

About the role

This isn't a role for someone who wants a playbook; this is for the builder who wants to write it.
You will operate at the intersection of strategy, sales, consulting, and hands-on engineering.

Responsibilities

Own the AI Lifecycle: Lead end-to-end customer engagements, from initial discovery and strategic scoping to hands-on deployment, value realization, and executive readout.
Lead workshops, cut through the industry hype to guide their AI strategy, and build trust-based relationships with senior stakeholders by connecting technical capabilities to tangible business outcomes.
Design & Build AI Agents: Dive deep into customer workflows to design, build, and iterate on AI agents.
While you will partner closely with our Forward Deployed Engineering team on complex integrations, you are expected to have the hands-on ability to configure and deploy agents yourself.
Develop the Playbook: You are building our deployment motion from the ground up. You will be responsible for creating and refining the playbooks, best practices, and processes that will scale our AI program.
Exceptional communication and presentation skills, with the ability to command a room, articulate complex technical concepts to both technical and executive audiences, and drive alignment.
Lead end-to-end customer engagements, from initial discovery and strategic scoping to hands-on deployment, value realization, and executive readout.
Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction.
We foster an inclusive culture where diverse perspectives drive our success and every voice belongs.
Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Requirements

3+ years of experience in a customer-facing, technical role such as Solutions Engineering, Technical Consulting, Customer Success, or Product Management.
A proven track record of taking ownership over complex, ambiguous projects and delivering measurable results in a fast-paced environment.
Strong technical aptitude with hands-on experience deploying AI, automation, or enterprise SaaS solutions.
Direct experience with AI agents, LLMs, and related frameworks is a must.
you are comfortable engaging in deal conversations and are motivated by driving customer value and expansion.
You can see what needs to be done and have the bias for action to do it without being asked.

Nice to have

Experience in a high-growth startup environment.
Familiarity with contact center operations or CRM platforms.

Skills

The application window is expected to close at least 5 days from the posting date.
The application was posted on 07/09/2026.
Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

Compensation

$165,000 - $207,000
Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Benefits

and perks listed above may vary based on the nature of your employment with Talkdesk.
Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Company info

Be a Strategic Consultant & Thought Leader: Act as the primary technical advisor and consultant for our customers.
Drive Business Impact: Identify and prioritize high-impact use cases that generate clear, decision-ready signals tied to business value. Your success is measured by the outcomes you deliver for our customers and the growth you drive for Talkdesk.
What We're Looking For:
Consultative AI Expertise: A consultative approach and the ability to act as an AI thought leader-educating customers on market trends, best practices, and the transformative potential of agentic AI.
Act as the primary technical advisor and consultant for our customers.
Your success is measured by the outcomes you deliver for our customers and the growth you drive for Talkdesk.
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI.

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This listing is sourced directly from Talkdesk's careers page and normalized into a canonical job model.