Panorama Education

Panorama Education

Associate Client Success Manager (East Region)

United States

Sponsorship not specified$55k-$81kDetected 12 days ago
SalesforceCRMSalesAccount ManagementForecastingCustomer SuccessCommunicationCollaboration

About the role

  • As an Associate Client Success Manager (ACSM), you will play a key role in supporting a portfolio of small districts through both relationship management and project execution.
  • You'll help districts get started with Panorama, stay on track throughout the year, and renew their partnerships by delivering an excellent client experience and showcasing impact.
  • It's ideal for career professionals eager to grow in education and customer success.

Responsibilities

  • Eastern Time Zone Relationship Support & Retention Serve as a primary point of contact for a large portfolio 100 partners, ensuring consistent, value oriented engagement.
  • Support renewals by tracking contract timelines, managing documentation, and surfacing risks early.
  • Build trust with district contacts through thoughtful, responsive communication.
  • Identify opportunities for expansion and collaborate with Sales Account Executive team members Project &
  • Identify opportunities for expansion and collaborate with Sales Account Executive team members Project & Implementation Coordination Lead districts through Panorama's survey process: setup, launch, and results review.
  • Maintain up-to-date client information in internal systems (Salesforce, Gainsight, project trackers).
  • Product Engagement & Client Enablement Support product adoption by sharing best practices, templates, and support documentation.
  • Partner with senior AMs and AEs for accounts needing more strategic support or upsell conversations.

Nice to have

  • can simplify complex information for clients.
  • Eager to learn, ask questions, and take initiative to solve problems.
  • Comfortable using tools like Google Suite
  • exposure to CRM systems (Salesforce, Gainsight) is a plus.

Skills

  • Panorama is a fast-growing national technology company focused on radically improving education.
  • setup, launch, and results review.
  • Help new clients onboard smoothly and understand how Panorama tools align with their goals.
  • Track important milestones and send proactive reminders and resources.
  • Educate clients on self-service tools and features to increase usage and impact.
  • Gather and relay feedback to internal teams to improve the client experience.

Compensation

  • $55,250 - $81,250 USD Our salary is just one component of Panorama's competitive total rewards strategy that also includes annual bonuses or commission awards, equity awards, as well as other region-specific health and welfare benefits

Benefits

  • Strong interest in supporting technology for K-12 education with a commitment to using data to improve student outcomes, particularly addressing issues of equity and access.
  • Internal Collaboration Work closely with teammates in Account Management, Teaching & Learning, and Support to deliver a seamless experience.
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This listing is sourced directly from Panorama Education's careers page and normalized into a canonical job model.