Symmetrio
Director of Implementation - Healthcare SaaS
United States · Director
Sponsorship not specifiedDetected 26 days ago
OnboardingCustomer SuccessHL7/FHIREHR/EMRLeadership
About the role
- Symmetrio is seeking a Director of Implementation on behalf of a rapidly growing healthcare technology organization.
- The organization has recently partnered with a leading consulting firm to establish its implementation playbook, and this leader will be responsible for operationalizing, refining, and scaling that framework as the business grows.
Responsibilities
- Own customer implementations from contract signature through go-live and post-implementation transition.
- Build and scale implementation methodologies, governance processes, tools, and delivery standards.
- Partner closely with Product, Engineering, Sales, Customer Success, and Support teams to ensure successful customer outcomes.
- Recruit, mentor, and develop implementation team members while maintaining direct involvement in strategic deployments.
- Demonstrated success building, scaling, and improving implementation or professional services functions.
Nice to have
- Serve as the executive escalation point for implementation risks, issues, and customer concerns.
- Establish implementation KPIs, capacity planning processes, and delivery metrics.
- Strong understanding of EHR/EMR integrations, including HL7, FHIR, APIs, and related interoperability standards.
- Experience engaging with executive stakeholders, IT leadership, and operational teams.
- PMP or comparable program management certification preferred.
- Experience in high-growth or scaling technology organizations is highly desirable.
- Regular travel to customer sites and company headquarters.
Benefits
- Lead complex enterprise healthcare technology deployments involving multiple stakeholders, integrations, and workstreams.
- 10+ years of healthcare technology implementation, professional services, or customer delivery experience.
- Proven experience leading enterprise software deployments within healthcare environments.
Apply directly at Symmetrio →Create a free account for alerts like thisView Symmetrio immigration profile
This listing is sourced directly from Symmetrio's careers page and normalized into a canonical job model.