Texas Original
Customer Experience Representative
Austin, Texas
Sponsorship not specifiedDetected 1 day ago
Business DevelopmentOutbound SalesLogisticsInventory ManagementCustomer SupportCommunicationOrganizational Skills
About the role
- We stand beside all who believe in safe, legal and effective access to this powerful medicine.
- As fellow Texans, we see this as our responsibility to take care of our neighbors.
- Our vision is to transform Texas through the power and the truth of medical cannabis.
Responsibilities
- Perform daily outbound calls from various communication channels to new and existing patients, as well as curated call out lists distributed weekly.
- Communicate feedback to relevant departments to drive continuous improvement.
- Collaborate with other departments, including business development, logistics, marketing and inventory management, to address customer needs and ensure smooth order processing and fulfillment.
- Maintain detailed records of customer interactions, order status, inquiries, and resolutions.
- At Texas Original Compassionate Cultivation, our mission is to create the highest quality medicine that changes people's lives.
Company info
- Answer high volume incoming calls from customers, caregivers, and prescribers and assist them efficiently and professionally.
- Interact with customers via phone, email, chat, and in-person to provide assistance, answer inquiries, and resolve issues related to orders, shipments, and account management.
- Assist customers with placing orders over the phone, providing product information, pricing, and availability as needed.
- Gather feedback from customers regarding their experiences, preferences, and suggestions for improvement related to the ordering, pickup and delivery process.
- We are seeking a highly organized, detail oriented and self-motivated individual to assist with Customer Experience responsibilities.
Equal opportunity
- Texas Original Compassionate Cultivation is proud to be an Equal Opportunity Employer.
- Equal Opportunity Employer.
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