Aspentech
Sr Technical Support Engineer (Exp w/ Advanced Proces Control)
Houston · Senior
Sponsorship not specifiedDetected 15 days ago
CRMCustomer SupportControlsResearchCommunicationCollaborationMentoring
About the role
- The ideal candidate should be an innovative thinker, demonstrate high initiative, proactive learning mindset, innovative thinking, have great communication skills and work to the highest ethical standards.
- This position requires customer interaction primarily through telephone, E-mails and remote desktop sharing.
Responsibilities
- Provide loyalty-inspiring customer service that drives user engagement and sustains product usage
- Develop and/or maintain customer focused training materials for new releases and new applications in the industry
- Uncover and analyse client/prospect needs to support growth in usage, through a variety of pre-sales activities
- Collaboration with other AspenTech functions to maintain and develop business opportunities
- Function as a subject matter expert in AspenTech's pre-release software testing program to drive improved product quality
- Deliver high-quality intermediate/advanced level training classes, based on the relevant principles of engineering and industrial processes, to AspenTech customers
- Develop strong relationships with customers, building an understanding of their business needs and challenges
Requirements
- Bachelor's or Master's degree in chemical engineering, Electrical/Electronic Engineering, or a closely related discipline.
- Minimum of 5+ years of relevant experience in process industries such as refining, chemicals, pharmaceuticals, or manufacturing, gained through industry roles, applied research, or a combination of both.
- Strong understanding of chemical engineering and process control concepts, including closed-loop control systems (DCS, PID, computer-based control).
- Experience with APC/DCS interface design, implementation, and application architecture, including controller interface databases and configurations
- Solid knowledge of industrial systems and architectures, including:
- Strong written, verbal, and presentation skills, with the ability to clearly explain complex technical concepts to both technical and non-technical audiences.
- Proficiency with AspenTech online and offline tools.
- Experience with AspenTech DMC3/GDOT and MES products.
Nice to have
- Advanced degrees (Master's or PhD) are a plus.
- Academic or professional exposure to Control Theory is strongly preferred.
- Prior experience with AspenTech software or comparable advanced process control or industrial software from other vendors is a plus.
- Preferred / Nice-to-Have Qualifications
Company info
- Troubleshoot & resolve complex technical and/or engineering related problems reported by customers using AspenTech's proprietary softwares and track work in a CRM system.
- We are seeking a Senior Technical Support Engineer to join our industry leading Advanced Process Control software support team.
- In this role, you will collaborate with customers to resolve technical issues, deliver expert guidance and provide consultation and trainings on AspenTech APC software such as Aspen DMC3 and Aspen GDOT.
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This listing is sourced directly from Aspentech's careers page and normalized into a canonical job model.