Asustaff

Asustaff

Associate Director

Campus: Tempe · Director · Full-time

Sponsorship not specified$95k-$105kDetected 8 days ago
Computer VisionProduct ManagementProduct StrategyProject ManagementAgileStakeholder ManagementSalesforceHRISResearchLeadershipCommunicationCollaborationMentoring

About the role

  • Job Profile: Administrative Operations Manager 2 Job Family: Administrative Operations Time Type: Full time Max Pay - Depends on experience: $105,000.00 USD Annual Apply before 11:59 PM Arizona time the day before the posted End Date.
  • This position provides day-to-day direction to a small internal team that includes business analysis, while maintaining primary accountability for the relationship with the development team.

Responsibilities

  • This role serves as the functional practice lead for the Business Analyst team, setting standards for requirements documentation, process mapping, and stakeholder elicitation, and actively coaching analysts at all experience levels to strengthen both their craft and their professional judgment.
  • Defines, prioritizes, and maintains the product backlog in collaboration with internal stakeholders; makes authoritative decisions on scope, functionality, and delivery sequencing.
  • Partners with senior leadership to align platform direction with broader academic enterprise priorities and institutional policy.
  • Facilitates governance conversations and cross-functional working sessions, bringing together academic, operational, and technical perspectives to support well-informed decision-making.
  • Ensures developers have clear, complete, and timely functional guidance to build effectively.
  • Identifies and escalates scope risks, delivery conflicts, and design concerns in a timely manner; leads resolution in collaboration with the development team and internal leadership.

Requirements

  • Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience
  • Arizona State University's Student Success Innovations (SSI), Office of the University Provost is seeking an Associate Director to serve as the strategic lead for the ASU Degree Planner initiative.
  • The Degree Planner is an interactive tool in development that helps students map their academic journey, track degree progress and see how choices in their active and "what-if" plans affect their graduation timeline.
  • It brings together earned credits, courses in progress, planned courses, personal preferences, and system integrations with PeopleSoft and DARS for a more comprehensive degree planning experience.
  • The Associate Director must be conversant in technical concepts to evaluate the feasibility of proposed solutions, communicate with development teams with clarity and precision, and ensure that functional requirements produced by the analyst team are developer-ready rather than requiring downstream interpretation.
  • The Associate Director will ensure that the Business Analyst team produces the clear, timely, and authoritative documentation and guidance that contracted developers need to build a degree planning solution meeting ASU's academic, operational, and technical standards.
  • Serves as the primary internal point of contact for Degree Planner stakeholders, translating institutional requirements and academic policy into actionable product direction.
  • Deep working knowledge of degree audit systems, curriculum management platforms, or degree planning tools (e.g., DegreeWorks, Stellic, or comparable platforms) in a large university environment.
  • Knowledge of ASU's academic policies, organizational structure, and student success infrastructure.
  • Demonstrated ability to communicate fluently across the business-technical boundary, including participation in technical scoping conversations, sprint reviews, and developer walkthroughs with enough IT fluency to evaluate proposed solutions and surface feasibility concerns before they become delivery problems.
  • Familiarity with core technical concepts relevant to enterprise platform delivery, including API-based integrations, data model relationships, business logic configuration, and system-to-system data flow, sufficient to provide informed direction to development teams and validate that technical approaches meet functional intent.
  • Demonstrated experience serving as a product owner or functional lead on a complex enterprise software implementation in a higher education context.
  • Demonstrated experience managing the relationship with an external development vendor or contracted technical team, including requirements delivery and delivery milestone oversight.
  • Demonstrated experience leading or providing direction to a team of business analysts, project managers, or technical contributors.
  • Demonstrated ability to engage executive and senior academic leadership with clarity, authority, and institutional credibility.
  • Experience with Agile or iterative software delivery methodologies, including sprint planning, backlog grooming, and UAT coordination.
  • Experience coordinating complex, multi-stakeholder projects across academic, operational, and technology divisions.

Compensation

  • $95,000 - $105,000 per year; Depending on experience

Benefits

  • Serves as the functional lead for the Degree Planner platform, establishing and communicating a clear product vision aligned with institutional student success goals and the strategic direction of the Provost's Office.
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