i-Tech Support
Professional Services Project Manager
Orlando, FL · Full-time
Sponsorship not specifiedDetected 106 days ago
AzureCloud PlatformsProject ManagementNegotiationPerformance ManagementSystems EngineeringCiscoLeadershipCommunicationCollaborationMentoringOrganizational Skills
About the role
- This is a player/coach role requiring both hands-on contribution to project delivery and leadership of the Professional Services Team.
- The PM role includes three essential pillars: 1.
- Project Team Leadership: Management of all members of the Professional Services Team, confirming the use of processes and tools developed to ensure adherence to professional services processes and delivery standards 3.
Responsibilities
- Manage all booked IT projects in the project queue ·
- Track expected delivery dates to ensure timely receipt of products to maintain the project schedule ·
- Coordinate and collaborate with project team resources and client stakeholders to accomplish project work in a timely manner ·
- Set and maintain the project schedule to meet project timeline commitments ·
- Manage, complete, and bill for out-of-scope project services ·
- Manage KPI tracking and reporting, implementing necessary adjustments to align with strategic objectives ·
- Manage and maintain project documentation repositories ·
- Deliver and collect client satisfaction surveys, then analyze and share data with the team, ensuring that what is learned is incorporated into team process ·
- Develop and continuously refine Professional Services Team processes to enhance efficiency and effectiveness ·
- Attend New Project Meetings with DDEs (Design Desk Engineers), vCIOs, and PEs to learn about new project business and technical requirements ·
Requirements
- Assign and verify completion of required project documentation ·
- Demonstrates expertise in relevant technologies with a commitment to ongoing technical skills development ·
- Holds a bachelor's degree and/or tech school degree and industry certifications in information technology (ie: PMP, ITIL certifications) ·
Nice to have
- certification preferred, demonstrating foundational networking knowledge including routing, switching, and network troubleshooting
Skills
- It requires excellent communication, administrative, documentation, technical, negotiation, and organization skills.
- Through these efforts, the PM will effectively generate non-recurring revenue (NRR) based on a pro forma utilization plan.
- Exhibits robust organizational and coordination abilities, ensuring efficient workflow and team synergy ·
Benefits
- You will be eligible for immediate enrollment into our benefits program with a lead time that range between thirty (30) and sixty (60) days before coverage begins.
- Highlights of the current benefits are as follows:
Company info
- Ensure the application of company-approved project methodology by Professional Services Team members to achieve consistent service delivery outcomes ·
- Attend the weekly Team Leads Meeting to report and discuss team KPI trends and learn about company events and information to be cascaded to
- Adhere to established Professional Services Team processes and workflows, ensuring seamless inter-departmental integration, responsiveness, and transparency · Champion company core values and actively contribute to enhancing organizational culture
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This listing is sourced directly from i-Tech Support's careers page and normalized into a canonical job model.