Onity External Career Site
Team Lead, Call Center
Dallas, United States · Full-time
Sponsorship not specifiedDetected 2 days ago
Mentoring
About the role
- Focus areas will include utilization of our technology, scripting, and loss mitigation experience to achieve top results in volume of resolutions, reduction in variability and high-quality scores.
- Scheduled work hours are 12 pm to 9 pm Monday through Friday and rotating Saturdays from 8 am to 5 pm. - This is a hybrid position.
Responsibilities
- The Team Lead, Customer Resolutions will play a key role in the coaching and development of the Customer Resolutions Coordinators under their supervision.
Requirements
- The Team Lead must be available to work the shift of their team members.
- Employee must be within commutable distance to the Plano, TX office.
Compensation
- Paid holidays + 2 floating holidays + 1 volunteer day per year
Benefits
- Competitive benefits
- 19 days of paid time off per year
- Tuition assistance
Company info
- Lead, Customer Resolutions will play a key role in the coaching and development of the Customer Resolutions Coordinators under their supervision.
- Work Schedule: - The Team Lead must be available to work the shift of their team members.
- Employee must be within commutable distance to the Plano, TX office. - This position is full-time.
- What Onity Mortgage Offers: - Competitive benefits - 401(k) with company match after 1 year - Paid holidays + 2 floating holidays + 1 volunteer day per year - 19 days of paid time off per year - Tuition assistance - Quarterly "Fun at Work" events - Opportunity for yearly merit increase in compensation Job...
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