Skylight Frame

Skylight Frame

Customer Support Specialist, Part-Time - Weekend Availability

Pittsburgh, Pennsylvania, United States · Part-time

Sponsorship not specified$16k-$29kDetected 57 days ago
RESTCRMCustomer SupportZendeskLeadershipCommunication

About the role

  • Our latest product is Calendar 2, which just launched to rave reviews.
  • Our founders are former venture capitalists and serial entrepreneurs who have scaled this business to $300M+ in annual revenue while being completely bootstrapped and profitable.
  • Smart, hardworking people who care about making actually meaningful products love working here.

Responsibilities

  • Skylight is a technology startup building the OS of the family.
  • We're seeking experienced customer service professionals to join our Customer Service Concierge Team and deliver exceptional support to our Skylight Calendar customers.
  • Support escalated customer issues involving complex hardware and software challenges with Skylight devices.
  • Contribute to project-based work as needed to support team goals and enhance the customer experience.
  • Ability to meet for in-person work days for team-building with the CS Leadership team and other Skylight employees located in Pittsburgh monthly in our local co-working office.
  • Be a supportive peer and thought partner with our Customer Service

Requirements

  • 2+ years of high-volume, front-line customer service experience, with demonstrated ability to manage workload efficiently and proficiency in email, phone, chat, and social media support.
  • Please note that nights and weekends are required.

Nice to have

  • Previous experience working with a direct-to-consumer (DTC) or e-commerce brand.

Compensation

  • Our founders are former venture capitalists and serial entrepreneurs who have scaled this business to $300M+ in annual revenue while being completely bootstrapped and profitable.
  • Compensation for this position is $20/hour.
  • On average, you'll support 6-8 customers per hour, though volumes may increase to 10-12 per hour depending on the complexity and nature of the inquiries.
  • 64 hours of accrued sick time annually to ensure you have time to rest, recharge, and care for yourself.

Benefits

  • Team Leads, providing coverage as needed for our core and troubleshooting customer service teams.
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This listing is sourced directly from Skylight Frame's careers page and normalized into a canonical job model.