Advantmed
Contact Center Representative - IHA Scheduling Team (6517)
United States
Sponsorship not specifiedDetected 31 days ago
SalesOutbound SalesExcelCustomer SupportCommunicationTime ManagementMicrosoft Office
About the role
- Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
Requirements
- Ability to multitask and work in a challenging environment Ready to learn and grow.
- A key prerequisite for this role is that the candidate must have a Windows 11 Pro laptop or desktop with video-calling capabilities, along with a high-speed and stable internet connection.
Nice to have
- correct spelling is a must Strong time management skills and decision-making skills Strong computer skills required
Skills
- Excellent communication skills with clear diction Good time manager.
Benefits
- Summary Will be responsible for handling inbound and outbound calls to schedule health assessment visits (Member
- Answering or making calls to members to book appointments for their no-cost In-home Health Assessments Learn about and address customer needs, complaints, or other service issues.
- Taking part in training and other learning opportunities to expand knowledge of the company and position.
Company info
- Responding efficiently and accurately to callers, explaining possible solutions/rebuttals, and ensuring that customers feel supported and valued.
- Building lasting relationships with customers and other call center team members based on trust and reliability.
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This listing is sourced directly from Advantmed's careers page and normalized into a canonical job model.