Evosus INC

Evosus INC

Client Onboarding Specialist

Vancouver, WA · Full-time

Sponsorship not specified$25k-$29kDetected 2 days ago
Project ManagementAccountingExcelCommunicationProblem SolvingAdaptability

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odds of building a lasting career here

15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

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About the role

  • Are you organized, adaptable, and energized by managing projects, solving problems, and helping people learn new software?
  • We're a growing software company based in Vancouver, WA, proudly delivering the leading business management software in the Pool, Hot Tub, and Hearth industries.
  • For years, we've helped businesses streamline operations, improve efficiency, and grow through innovative cloud-based solutions.

Responsibilities

  • As our platform and customer base continue to expand, we remain focused on building modern, scalable technology that drives the future of the industries we serve.
  • The Onboarding Specialist leads software implementation projects from the moment clients are handed off from sales, to the moment they're live on our platform.
  • This role also supports client relationship continuity by providing a seamless handoff to the Software Support team after implementation.
  • Manage multiple client implementation projects simultaneously, with a focus on understanding and aligning with each clients' business goals and operational needs.
  • Analyze customer requirements and design tailored implementation plans to ensure a successful software rollout.
  • Develop detailed project plans, including resource allocation, timelines, and milestones, and coordinate with internal teams to execute against those plans.
  • Maintain all documentation related to assigned projects and ensure project tracking tools are up to date.
  • Deliver basic training on software features and functionality to new clients.
  • Support operational efficiency by advising clients on best practices for using LOU in their specific business environments.

Compensation

  • Annual and quarterly goals will be set by the company, and reviewed with the Client Onboarding Specialist.
  • Occasional travel required (approximately 2-6 trips per year, up to one week at a time, with advance notice).
  • Travel Occasional travel required (approximately 1-2 trips per year, up to one week at a time, with advance notice).

Benefits

  • Wellness Reimbursement Words of Affirmation Awesome Co-workers Evosus is an

Company info

  • "Help retail & service companies streamline and GROW their business."
  • Do you enjoy helping clients get off to a great start?
  • We're looking for a Client Onboarding Specialist who's excited to guide new clients through implementation, system setup, training, and go-live while delivering an exceptional onboarding experience from start to finish.
  • Here's a snapshot of what we want you to do: The Onboarding Specialist leads software implementation projects from the moment clients are handed off from sales, to the moment they're live on our platform.
  • The Onboarding Specialist will ensure a smooth and successful experience for each client.
  • Acting as both a project manager and product expert, this role guides clients through onboarding, system setup, and training.
  • Serving as a key liaison between the client and internal teams, the Onboarding Specialist ensures all project milestones, requirements, and timelines are met.
  • They specialize in helping clients adopt operational best practices using LOU, aligning software capabilities with real-world business needs.
  • Here's what you'll be doing day to day: Manage multiple client implementation projects simultaneously, with a focus on understanding and aligning with each clients' business goals and operational needs.

Equal opportunity

  • Equal Opportunity Employer Evosus participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories.

Visa & Work Authorization

  • Citizenship and Immigration Services
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This listing is sourced directly from Evosus INC's careers page and normalized into a canonical job model.