Holland Knight
IT Service Desk Support Specialist
Operations Center - Tampa · Mid
Sponsorship not specifiedDetected 31 days ago
Customer SupportCommunicationProblem Solving
Stay score
odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- This position is based in the Firm's global operations center in Tampa, FL.
- Applicants who are interested in applying for a position and require an accommodation during the process should contact ApplicantAccommodations@hklaw.com.
- Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file.
Responsibilities
- Provide telephone and email support for corporate software, hardware, peripherals, and networks.
- Manage access and reset passwords.
- Learn internal business applications and offer 1st level PC/network and application support.
- Perform 2nd level support, including user onboarding/offboarding and managing Active Directory accounts.
- The IT Service Desk Support Specialist will offer professional customer service and technical help, assisting users and IT staff with troubleshooting, maintaining, and resolving computer hardware and software issues.
Requirements
- Ability to sit or stand for extended periods of time.
Skills
- Possesses strong customer service skills, a proactive attitude, and effective follow-through abilities.
- Demonstrates analytical and problem-solving capabilities.
- Has excellent written and verbal communication skills.
- Shows interest in and capacity for learning new software and hardware skills.
- Required Qualifications & Education:
- Bachelor's degree.
- Basic Technical Certification (A+, network, MCP, etc.)
- Advanced knowledge of computer hardware and software, including Microsoft Office.
- Preferred Qualifications & Education:
- Experience with a variety of platforms and systems, including MS Windows 10 and Apple (MAC) are preferred.
Company info
- We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.
Apply directly at Holland Knight →Create a free account for alerts like thisView Holland Knight immigration profile
This listing is sourced directly from Holland Knight's careers page and normalized into a canonical job model.