AbbVie
Trainer I, Customer Service
Austin, TX, United States
Sponsorship not specifiedDetected 1 day ago
Customer SupportLeadershipCommunicationMentoring
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38Risky
Cap-exempt (no lottery)0
Sponsors this role85
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more.
- For more information, visit https://global.allerganaesthetics.com/.
- The role ensures the highest level of product knowledge, customer service skills, compliance, and process effectiveness.
Responsibilities
- Develop and implement training programs for new hires in Customer Operations,
- Lead engaging and interactive training sessions, tailoring content and delivery to
- Collaborate with business leaders and Quality Assurance teams to ensure training aligns
- The Trainer must effectively support a single business team.
- Collaborative and proactive, with a strong capability to manage and support change.
Nice to have
- Evaluate the effectiveness of training through metrics, feedback, and performance
- Stay current on AbbVie products, services, systems, compliance requirements, and
- Produce and update training materials, job aids, and documentation.
- Participate in continuous improvement efforts within Customer Operations.
- Assist in change-management initiatives, supporting teams through transitions in
- Proven background in high-volume, regulated customer operations settings.
- Excellent presentation, facilitation, and communication abilities.
- Bachelor's degree or equivalent experience in Business or related field
Benefits
- utilizing classroom, virtual, and e-learning formats.
- accommodate different audiences and learning styles.
- ideally within customer service in the pharmaceutical or healthcare industry.
- Proficient in assessing learning needs, measuring training effectiveness, and adapting
Company info
- Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch.
Equal opportunity
- Employer/Veterans/Disabled.
- US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
- US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
- https://www.abbvie.com/join-us/reasonable-accommodations.html
This listing is sourced directly from AbbVie's careers page and normalized into a canonical job model.