StepStone Group
Desktop Support Analyst
New York
Sponsorship not specified$60k-$65kDetected 13 days ago
Customer SupportCommunicationMentoring
About the role
- Position Overview Information Technology at Stepstone works internally to provide infrastructure for automation.
Responsibilities
- Act as an initial point of contact for technical support requests by phone, email, and in person
- Perform triage, resolve incidents and respond to queries on PC's, laptops, printers, mobile devices, and email and business applications
- Contribute technical content and solutions, and maintain departmental procedures in the Knowledge Base
- Resolve technical issues, identify and document persistent problems
- PC hardware and software support
- IT implements the governance for the use of network and operating systems, and it assists the operational units by providing them the functionality they need.
- IT also provides Desktop Support to Stepstone's users.
- Desktop Support provides centralized information and support management service to handle technology queries
- Developing People at StepStone
Requirements
- Ability to communicate technical details to non-technical users
- Ability to prioritize work load effectively
- 4 year college degree
- Working knowledge of Windows 11, Office 365, Copilot, Active Directory, Exchange, Windows Server and Entra ID
- Candidates must be at least 18 years old to apply.
- 1-3 years of technical support experience, desktop or helpdesk support preferred
Nice to have
- Experience with ServiceNow a plus
- Knowledge of Crestron Audio Visual equipment a plus
- ITIL Framework exposure a plus
Skills
- Actual pay may vary depending on job-related factors that can include location, education, skill, and experience.
Compensation
- The salary range is an estimate of pay for this position.
- The salary range does not include any benefits or other forms of possible compensation that may be available to employees.
- $60,000 - $65,000
Company info
- We are global private markets specialists delivering tailored investment solutions, advisory services, and impactful, data driven insights to the world's investors.
Equal opportunity
- We are an Equal Opportunity Employer that strives to create an environment that empowers our employees and allows them to be heard, regardless of title or tenure.
Visa & Work Authorization
- portunity Employer, StepStone does not discriminate on the basis of race, creed, color, religion, sex, national origin, citizenship status, age, disability, marital status, sexual orientation, gender identity, gender exp
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