HSS
Patient Care Coordinator - Dr. Soo Hoo
New York, NY · Full-time
Sponsorship not specified$27k-$41kDetected 9 days ago
Customer SupportEpicEHR/EMRPatient CareLeadershipCommunicationCollaborationProblem SolvingCritical ThinkingMicrosoft OfficeOSHA
About the role
- How you move is why we're here. ® Now more than ever.
- Get back to what you need and love to do.
- Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.
Responsibilities
- Prioritizes tasks and manages workload efficiently to meet patient needs, and departmental goals such as call answer rates.
- Adapts to workflow changes and supports team productivity.
- Demonstrates accountability in job duties, and proactively assists in training support staff/covering staff as needed.
Requirements
- Coordinates surgical scheduling dates, enters them into EPIC, ensures pre-authorization within required timelines, and confirms that all required pre-testing and documentation are complete and verified.
- Degree/Diploma Obtained Program of Study
- Minimum Years of Experience Type of Experience
- LICENSURE - Required
- EXPERIENCE - Required
- SKILLS - Required
Skills
- Required
- Preferred
- Answers phones and greets patients courteously, clearly, and efficiently.
- Demonstrates a professional demeanor, empathy, discretion, and respect in all patient interactions.
- Handles patient concerns calmly, and a ppropriately escalate s concerns to administrative manager or clinical staff when necessary.
- Coordinates referral processes with accuracy and urgency.
- Communicates effectively /proactively with other administrative staff and clinical teams to ensure smooth patient flow.
- Obtai ns authorizations and/or follows up with appropriate teams on the status through completion, as needed.
- E nsur es all information is collected from patients to ensure timely billing.
- Uses appropriate written communication when documenting in patient charts, and interacting with physician and other clinical teams.
- Accurately scans patient records per hospital guidelines.
- Operates phones system, scanners, copiers, printers, and other front-desk technology efficiently.
Compensation
- The base pay scale for this position is $26.65 - $40.87.
- The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation.
- The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.
Company info
- Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment.
- Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
This listing is sourced directly from HSS's careers page and normalized into a canonical job model.