Tia
Director, Market Operations
Los Angeles, California, United States · Director
Sponsorship not specified$170k-$200kDetected 23 hours ago
Project ManagementPerformance ManagementLeadershipCommunication
About the role
- This leader will help move Tia from market-by-market and service-line-specific execution to a more standardized, accountable, and scalable operating model across the full practice.
- This is a highly visible, field-oriented leadership role.
- This is an ideal opportunity for a healthcare operations leader who has successfully led multi-site, multi-market, or multi-modality operations, managed leaders of leaders, and built consistent operating rhythms across complex care delivery environments.
Responsibilities
- Lead Enterprise Multi-Site Operations
- Partner with clinical leadership in a dyad model to align operational execution with clinical quality, patient experience, provider experience, and business performance.
- Build and maintain clear operating rhythms across markets, including performance reviews, issue escalation, action planning, and accountability structures.
- Build repeatable and predictable operating systems that hardwire operational rigor, scalable infrastructure, and consistent execution across the practice.
- Create consistency across clinics and care modalities while allowing for thoughtful market-level adaptation where appropriate.
- Build and Scale Tia's Operating Model
- Develop and execute enterprise operating plans that support Tia's clinical, operational, financial, and growth goals.
- Develop strategies and frameworks to establish, improve, and scale operational processes aligned with business needs.
- Identify areas of variation across markets and implement scalable solutions that improve consistency, performance, and teammate experience.
- Drive Performance Through Data
Requirements
- Experience managing leaders, ideally including Operations Directors, Market Directors, Clinic Directors, Practice Administrators, or similar operational leaders.
- Demonstrated proficiency in financial management, including experience overseeing budgets, P&L performance, staffing costs, utilization, appointment supply, and other business drivers.
- Ability to balance patient experience, teammate experience, clinical quality, provider experience, and financial durability.
- Experience leading complex, cross-functional projects that include strategic planning, stakeholder engagement, team leadership, risk management, and financial oversight.
Compensation
- $170,000 - $200,000 per year.
- Tia is committed to pay equity and pay transparency.
- Compensation for this role will be determined based on job-related factors, including experience, skills, qualifications, location, role leveling, business needs, and market conditions.
- We are a Series D, venture-backed company trusted by more than 120,000 women across four markets.
Benefits
- Tia is building a new model for women's healthcare, one that treats women as whole people, not separate conditions or life stages.
- Unlimited vacation
- Quarterly performance bonus (10% target)
- Competitive stock option package
- $300 one-time WFH stipend
- $50/month phone and internet reimbursement
- Medical, dental, and vision benefits
- Travel stipend for team off-sites
This listing is sourced directly from Tia's careers page and normalized into a canonical job model.