Blockstream
Customer Success Manager (Blockstream Enterprise)
New York
Sponsorship not specifiedDetected 7 days ago
Project ManagementAccount ManagementBusiness DevelopmentCustomer SuccessCommunicationPublic Speaking
About the role
- Adam Back https://en.wikipedia.org/wiki/Adam_Back and a group of fellow cryptographers and engineers who are passionate about Bitcoin and its potential to change the world.
- Today, Blockstream is the leading Bitcoin company, providing cutting-edge infrastructure solutions for enterprises, institutions, and individual Bitcoin users.
- The Customer Success Manager sits at the intersection of organizational facilitation, product onboarding, implementation management, and solution consulting.
Responsibilities
- Prepare presentations, support Business Development team, pre-configure demo stand to reflect customer use cases and run the demos
- Manage client invitations, application setup, and initial workspace configuration
- Deliver structured onboarding sessions to ensure clients understand the product's capabilities, safe-vs-restricted actions, and how to reach their business objectives
- Facilitate live configuration sessions, providing 'hand-holding' support while the client performs setup in their production environment
- Collaborate with Product and Engineering teams to translate client feedback into actionable UX/UI improvements
Requirements
- Proven track record in the financial services sector.
- You have direct experience managing client onboarding or technical implementation for complex banking software, core banking platforms, treasury management systems, or digital payment infrastructure
- Familiarity with complex security concepts (e.g., Key Ceremonies, PEDs, HSM/HSC, policy engines)
Skills
- Ability to digest complex technical documentation and distill it into simple, actionable guidance for non-technical stakeholders
- Nice To Haves (Preferred Qualifications):
- Ability to work in a high-growth face-paced startup environment, remaining flexible as organizational processes evolve
- 🔒 Stay Safe from Job Scams
- All official Blockstream communication will come from an @blockstream.com email address.
- If in doubt, contact us at hr@blockstream.com.
- Learn more about avoiding job scams here https://consumer.ftc.gov/consumer-alerts/2022/05/want-work-home-spot-scams-first.
- Experience in business process analysis, and translating the results into policies, instructions and guidelines
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This listing is sourced directly from Blockstream's careers page and normalized into a canonical job model.