HomeStreet Bank

Customer Service Representative III

Seattle, Washington · Mid · Full-time

Sponsorship not specified$20k-$31kDetected 9 days ago

ExcelCustomer SupportCommunication

About the role

Mechanics Bank is currently searching for a full time Customer Service Representative III to join our team at our Ballard Branch.
This position is responsible for acquisition, retention and expansion of new and existing customer relationships.
Provide a variety of teller services such as handling deposits, withdrawals, and maintaining accounts.

Effectively partners with other business lines within the Bank to identify sales opportunities and provide an outstanding customer experience.
Maintains thorough knowledge of bank products and services.
Supports branch lobby management.
Performs daily teller services such as processing deposits, withdrawals, holds, loan payments, traveler's checks purchases, stop payments, telephone transfers, direct deposits, cash advances, sight drafts, verifications of deposit, ATM card requests, wire transfers and other related matters.
Balances cash drawer independently, maintains cash over and short record within Mechanics Bank's compliance policy.
May be assigned the control of the vault cash. Follows guidelines to maintain limits, meet cash shipment requirements, and balance daily.
Effectively performs project responsibilities as assigned such as processing and balancing ATM, balancing travelers' checks, daily branch balancing, Customer Information System input, branch supply orders, and monthly branch report generation.

High School or GED required.
Additional experience may be considered in lieu of degree.
Must be a self-starter, dependable, able to work within deadlines under pressure.
Must possess excellent judgment, and the ability to accept responsibility and handle confidential information.
Ability to work quickly and accurately, to analyze information and make decisions.
Excellent written and oral communication skills are required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
The employee is occasionally required to stand

Minimum of 3 years job experience as a CSR/New Accounts Representative or equivalent, plus demonstrated ability in an operations area related to Bank or retail operations.

Eligible for Retain Incentive Plan
$20.00 - $31.00 hourly
Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.
Participates in two community events per year.

Medical, prescription, dental, and vision coverage for employees and their eligible family members
Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits
Health Savings Account with employer contribution
Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit
529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program
Supplemental Health plans, Voluntary Legal and Identity Theft Services
11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year

Effectively interviews and profiles customers in order to recommend appropriate banking products and services.
Where appropriate, actively takes advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products meet needs of customer.
Participates in sales programs to generate new customers.
Actively listens to customers, and maintains a friendly, positive, professional attitude. Resolves difficult situations with creativity, tact and diplomacy.
Looks for ways to pleasantly surprise our customers, i.e., doing something above and beyond their expectation that makes them feel special.

This listing is sourced directly from HomeStreet Bank's careers page and normalized into a canonical job model.