Public Partnerships
Enrollment Specialist
Florida
Sponsorship not specifiedDetected 7 days ago
CRMCustomer SupportCommunicationCollaborationProblem SolvingMicrosoft Office
About the role
- The Enrollment Specialist guides individuals through the participant-directed services enrollment process, ensuring timely documentation, coordination, and education.
Responsibilities
- Performs all functions necessary to support the enrollment of the individual/employer/authorized representative and provider(s) including processing enrollment documentation, obtaining employer identification numbers, completing criminal background checks, and other enrollment related requirements
- Communicates referral corrections, as needed, to entities providing case management or service/support coordination entities services to the individual
- Updates enrollment status of individual participants and providers through portal and records in systems. In collaboration with the enrollment supervisor, supports workforce management delegation to ensure service levels are met
Requirements
- Supports the individual/employer and their provider(s) in completing all necessary documentation required for enrollment
- Education: Related bachelor's degree Preferred
- can be substituted with 1+ years of related experience. Substantial professional experience may be considered in lieu of a formal degree.
- Working Conditions:
- Remote with occasional business travel
- Must reside in commutable distance to Tallahassee, FL
- Compensation & Benefits:
- 401k Retirement Plan
- Medical, Dental and Vision insurance on first day of employment
- Generous Paid Time Off
Nice to have
- Related bachelor's degree Preferred
- can be substituted with 1+ years of related experience.
- Substantial professional experience may be considered in lieu of a formal degree.
- Minimum of one (1) year of experience serving individuals with disabilities and/ or aging adults preferred.
Skills
- Strong customer service and support experience
- Proficient in Microsoft Office Suite, CRM, Five 9, My Account platforms and web-based applications
- High aptitude for process assessment, improvement, and recommendations
- Exceptional verbal and written communication skills
- Spanish/Creole is preferred not required.
Compensation
- At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications.
Benefits
- Participant Education and Support
- Provides person-centered, need-based program education and guidance to Participants and authorized representatives specific to individual choices, goals and desired outcomes
Equal opportunity
- Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion.
Visa & Work Authorization
- disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any
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This listing is sourced directly from Public Partnerships's careers page and normalized into a canonical job model.