Bankjoy
Director of Implementation
USA · Director
Sponsorship not specifiedDetected 46 days ago
Product ManagementProduct StrategyProject ManagementProcess ImprovementPerformance ManagementCustomer SuccessLeadershipCommunicationMentoring
About the role
- This is a senior leadership role - not an individual contributor position.
- You will be the senior point of accountability for implementation quality across Bankjoy's entire client portfolio.
- The ideal candidate is a hands-on leader who has already led an implementation or professional services team at a fintech or digital banking company.
Responsibilities
- Build and develop a high-performance implementation team - setting a high bar for delivery quality, accountability, and professional growth across Implementation Managers and Specialists
- Lead through presence and example - you understand every process your team runs, from project kickoff to go-live, and can step in to coach or cover when needed
- Conduct structured 1:1s, performance reviews, and coaching conversations that develop your team's capability and career growth over time
- Build a team culture of urgency, ownership, and continuous improvement
- Proactively identify blockers - whether client-side, cross-functional, or internal - and drive resolution before they impact timelines
- Define, document, and continuously improve Bankjoy's implementation methodology, playbooks, and project templates - grounded in firsthand knowledge of what works in the field
- Drive early-stage scope definition and gap analysis discipline to prevent late-stage surprises and go-live delays
Requirements
- 8+ years of implementation, onboarding, or professional services experience - specifically within fintech, digital banking, or core banking environments
- 5+ years of people management experience leading a team of implementation managers or project managers - this is a required qualification, not a nice-to-have
- Proven ability to identify and remove blockers - cross-functional, technical, and client-side - with speed and ownership
- Demonstrated track record of improving implementation delivery metrics (time-to-live, go-live rate, client satisfaction) at scale
Nice to have
- Familiarity with credit union core banking systems (Corelation, Jack Henry, Fiserv or similar)
- Experience with digital banking conversions or multi-product implementations
- Experience working with credit unions or community banks
- Experience managing multi-vendor implementation projects
- PMP, PMI, or equivalent project management certification
- A fast-paced and collaborative environment
- Competitive compensation
- End of year shutdown
Compensation
- Competitive compensation
Company info
- 🌐 WHO WE ARE
- Bankjoy is a Y Combinator and Bessemer Venture Partner backed FinTech startup.
- We are changing the way community banks and credit unions do business, enabling them to become tech-driven and digital first.
- Bankjoy provides modern digital banking products including mobile banking, online banking, online account opening, loan origination, and conversational AI.
- Our mission is to revolutionize banking tech infrastructure by leading digital transformation at financial institutions - big and small.
- We are looking for a Director of Implementation to lead and scale Bankjoy's implementation organization as we grow our footprint across community banks and credit unions nationwide.
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This listing is sourced directly from Bankjoy's careers page and normalized into a canonical job model.